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Dynamics 365 CommunityForums Supply chain | Supply Chain Management, Commerce Sales order cancellati...

Supply chain | Supply Chain Management, Commerce

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Sales order cancellation Email notification

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Posted on by Community member

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Is there any setup in the system of d365 that we can send, the sales order cancellation email notifications to customer contacts.

Stating that your order is cancelled like the sales order confirmation Email Sent to customer.

Is it a OOB functionality or Customization process.

Please, anyone confirm as early as possible.

Thanks and regards

Anil

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Kevin Xia Microsoft Employee on at

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Sales order cancellation Email notification

Hi,

Not sure if this document will be useful to you, you can refer to it: Client alert notifications by email - Finance & Operations | Dynamics 365 | Microsoft Learn. You can define custom alert rules that monitor filtered views of data and automatically send email notifications when predefined events occur.

Best regards，

Kevin
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Mohamed GRAIB 2,494 Super User 2024 Season 2 on at

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Sales order cancellation Email notification

Hi,

You can use a Power automate flow. you don't need to develop a custom feature

Please find below a screen of a Power automate flow example that can answer to your requirment

Please mark answer as verified if that's helpful for you.

Regards,

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