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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Sales order cancellati...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Sales order cancellation Email notification

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Posted on by CU27040905-7 1
Is there any setup in the system of d365 that we can send, the sales order cancellation email notifications to customer contacts.
Stating that your order is cancelled like the sales order confirmation Email Sent to customer.
Is it a OOB functionality or Customization process.
 
Please, anyone confirm as early as possible.
 
Thanks and regards 
 Anil
I have the same question (1)
  • Suggested answer
    Mohamed GRAIB Profile Picture
    Mohamed GRAIB 2,504 Moderator on at
    Hi, 
     
    You can use a Power automate flow. you don't need to develop a custom feature
     
    Please find below a screen of a Power automate flow example that can answer to your requirment
     
     
    Please mark answer as verified if that's helpful for you.
     
    Regards, 
  • Kevin Xia Profile Picture
    Kevin Xia Microsoft Employee on at
    Hi,
    Not sure if this document will be useful to you, you can refer to it: Client alert notifications by email - Finance & Operations | Dynamics 365 | Microsoft Learn. You can define custom alert rules that monitor filtered views of data and automatically send email notifications when predefined events occur.
    Best regards，
    Kevin

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