Skip to main content

Notifications

Microsoft Dynamics CRM (Archived)

Can't disable one particular user

(0) ShareShare
ReportReport
Posted on by

I disabled a handful of old users successfully, but there's one that doesn't get removed.

No error pops up, nothing happens. I refresh and they are still on the list. I assume it's because they're tied to something that doesn't allow them to be disabled.

They aren't an admin, or owner of any queue. It's some @live.com email that actually isn't even a person here.

Are there some common reasons why the system just doesn't disable a user?

thanks!

*This post is locked for comments

  • RE: Can't disable one particular user

    Thanks Churchill!

    Actually I did try it on a different browser and figured it out. The notifications and alerts are more insightful in IE than in Firefox where I was trying to do this.

    It says that it's not an actual user that is using up one of our licenses. For whatever reason it's there and 'active' - but not truly a user.

    As long as I don't have to pay for it when I begin purchasing plug-ins that charge by the user, that's fine.

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Can't disable one particular user

    Hi,

    It seems that you are not able to disable one user from CRM Online.

    Did you tried from a different browser or different machine ?

    Did you checked the disabled users view to check if the user is reflecting on both enable and disable users view?

    When disabling the users do you see any error in the IE status bar at the bottom?

    Do we have any error message in the event viewer?

    We can also run the fiddler and check what is happening?

    Thanks.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,971 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,846 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans