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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Automatic contact crea...
Microsoft Dynamics CRM (Archived)

Automatic contact creation from email to queue

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Posted on by smcconnell 341

Hi all,

We have an enquiry queue set up.  until recently any emails to this queue created contact records automatically without having any record creation and update rules set, but this has now stopped.

users have the option to auto create contacts or leads in their personal settings but i cant see an obvious setting for this in queues.

can someone advise where this is disabled/enabled?

thanks

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I have the same question (0)
  • ChocoTof Profile Picture
    ChocoTof 35 on at

    Hi,
    Did you find a solution for this?

    TIA,

    Christophe.

  • Suggested answer
    Zap Objects Profile Picture
    Zap Objects 924 on at

    Check if the "Owner" of this Queue has personal setting "Automatically Create Contact from sender of tracked email" checked?

    ContactCreateSetting.PNG

  • Andres C. Franco Profile Picture
    Andres C. Franco 5 on at

    What happens if the Queue Owner is a Team?

    I tried with the personal settings of the Team Owner but it doesn't work.

  • 3wojtek3 Profile Picture
    3wojtek3 15 on at

    Hi Andres,

    Did you found the answer for your question about team ownered queue? Im facing the same issue now.

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