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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / how to check case status
Microsoft Dynamics CRM (Archived)

how to check case status

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Posted on by Ahmad Saud 790

dear all

 

I have a customized business process flow on OPPORTUNITY , at a particular stage, a CASE will be automatically created based on some logic , now, i need to check the status of this originated case before i allow the user to proceed further on the opportunity .

 

Please check the following image.

Please help me ASAP as this is very crucial to my customer.

 7888.image.png

Thanks,

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    gdas Profile Picture
    gdas 50,091 Moderator on at

    Hi Ahmed ,

    You can call web API request using JS function to get the status  like below.

    var req = new XMLHttpRequest();
req.open("GET", Xrm.Page.context.getClientUrl() + "/api/data/v8.2/incidents?$select=statecode,statuscode&$filter=incidentid eq B9F65A9B-8049-E811-A94E-000D3A37870E", true);
req.setRequestHeader("OData-MaxVersion", "4.0");
req.setRequestHeader("OData-Version", "4.0");
req.setRequestHeader("Accept", "application/json");
req.setRequestHeader("Content-Type", "application/json; charset=utf-8");
req.setRequestHeader("Prefer", "odata.include-annotations=\"*\"");
req.onreadystatechange = function() {
    if (this.readyState === 4) {
        req.onreadystatechange = null;
        if (this.status === 200) {
            var results = JSON.parse(this.response);
            for (var i = 0; i < results.value.length; i++) {
                var statecode = results.value[i]["statecode"];
                var statecode_formatted = results.value[i]["statecode@OData.Community.Display.V1.FormattedValue"];  // retrieve the status example- In Progress

                    var statuscode = results.value[i]["statuscode"];
            }
        } else {
            Xrm.Utility.alertDialog(this.statusText);
        }
    }
};
req.send();


    Hope this helps,

  • Ahmad Saud Profile Picture
    Ahmad Saud 790 on at

    thanks a lot for your prompt response, do you mean that i have to create a webresource (type=JavaScript), if yes, then how to call it?

  • Verified answer
    gdas Profile Picture
    gdas 50,091 Moderator on at

    Hi Ahmed ,

    Yes you need to create JavaScript web resource -

    // Register the function  OnlloadForm  in form onload 
function OnlloadForm()
{
    Xrm.Page.data.process.addOnStageChange(OnStageChange);
}

function OnStageChange()
{

    var stageName = Xrm.Page.data.process.getSelectedStage().getName().toString();
    var stageID = Xrm.Page.data.process.getSelectedStage().getId().toString();
    if(stageName =="Content Received")
    {
        //Check the status 

        var req = new XMLHttpRequest();
        req.open("GET", Xrm.Page.context.getClientUrl() + "/api/data/v8.2/incidents?$select=statecode,statuscode&$filter=incidentid eq B9F65A9B-8049-E811-A94E-000D3A37870E", true);
        req.setRequestHeader("OData-MaxVersion", "4.0");
        req.setRequestHeader("OData-Version", "4.0");
        req.setRequestHeader("Accept", "application/json");
        req.setRequestHeader("Content-Type", "application/json; charset=utf-8");
        req.setRequestHeader("Prefer", "odata.include-annotations=\"*\"");
        req.onreadystatechange = function() {
            if (this.readyState === 4) {
                req.onreadystatechange = null;
                if (this.status === 200) {
                    var results = JSON.parse(this.response);
                    for (var i = 0; i < results.value.length; i++) {
                        var statecode = results.value[i]["statecode"];
                        var statecode_formatted = results.value[i]["statecode@OData.Community.Display.V1.FormattedValue"];  // retrieve the status example- In Progress
                        // Do your operation here by checking status
                        var statuscode = results.value[i]["statuscode"];
                    }
                } else {
                    Xrm.Utility.alertDialog(this.statusText);
                }
            }
        };
        req.send();
    }
}


  • Ahmad Saud Profile Picture
    Ahmad Saud 790 on at

    thanks alot , i will check and update you soon.

  • Verified answer
    Ahmad Saud Profile Picture
    Ahmad Saud 790 on at

    thanks anyway, but it seems i dont have the required experience to implement and test such advanced customization.

  • Verified answer
    gdas Profile Picture
    gdas 50,091 Moderator on at

    Hi Ahmed ,

    If you are not confident on doing script you may try with workflow although its depends on your requirement . Have a look below article  -

    blogs.msdn.microsoft.com/.../automate-business-process-flow-stages-using-workflows

  • Ahmad Saud Profile Picture
    Ahmad Saud 790 on at

    thanks a lot

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