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Microsoft Dynamics CRM (Archived)

Dynamics Portal Customization- change navigation options

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Posted on by 2

Hi,

Below screenshot is from my customer portal and the page opened is case details. When i'm opening this web page, i will get the form navigation as highlighted below. It is showing out of the box case number (CAS-XXX-XXXX) but i need to change it to a custom field(Ticket ID). I don't have any idea from where to change the same.

Can anyone help with this.

46523.Capture.PNG

Best Regards,

Abhiram

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  • Suggested answer
    Jharana Baliyar Singh Profile Picture
    2,667 on at

    Hi Abhiram,

    follow the below :

    community.dynamics.com/.../248161

    Thanks,

    Jharana

  • Suggested answer
    Jharana Baliyar Singh Profile Picture
    2,667 on at

    community.dynamics.com/.../311204

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