web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / The specified organisa...
Microsoft Dynamics CRM (Archived)

The specified organisation is disabled...

(0) ShareShare
ReportReport
Posted on by Community Member

Hi all,

I have one user who when they open a new Duplicate Detection Job, are able to click Next on the first screen, but then receives an error of 'The specified organisation is disabled'. I've checked other users (both sys admin and non-sys admin) and no-one else is having this problem.

The deployment manager confirms that the organisation is enabled.

The user can open other records such as contacts, accounts etc.

Any suggests would be great.

Thank you.

*This post is locked for comments

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at
    RE: The specified organisation is disabled...

    Hi Richpearson1,

    As Deepesh mentioned, collection of the CRM traces should be a good way to understand the control flow.

    You can also use the tool at crmdiagtool2011.codeplex.com to collect the CRM traces.

    Please share your complete CRM traces when the issue occurs?

    -Also, can you please confirm, if the sys admin role is an out of the box role or is a custom role created in your organization?

  • Community Member Profile Picture
    Community Member on at
    RE: The specified organisation is disabled...

    Hi Rich,

    Yes - that should allow access.

    Have you tried to clear browser cookie and temporary files, shut down and restart browser for the user? Also it would be a good idea to get he/she to try on a different pc where other user uses without the problem to see if the result is the same.

    Hope it helps.

    Regards,

    Jacqui  

  • Community Member Profile Picture
    Community Member on at
    RE: The specified organisation is disabled...

    Thanks Jacqui - the user actually has the system administrator role, so that should allow them access right?

  • Community Member Profile Picture
    Community Member on at
    RE: The specified organisation is disabled...

    Hi Rich,

    Have you checked if the user has access to view duplicate detection jobs on UI?

    The following post mentioned about what to look for.

    blogs.msdn.com/.../duplicate-detection-security-model.aspx

    Hope it helps.

    Regards,

    Jacqui

  • Deepesh161 Profile Picture
    Deepesh161 6,317 on at
    RE: The specified organisation is disabled...

    support.microsoft.com/.../907490

    And one quick thing: Try clearing the users browser cache once

  • Community Member Profile Picture
    Community Member on at
    RE: The specified organisation is disabled...

    I'm not sure... where can I find tracing/how can I turn it on?

  • Deepesh161 Profile Picture
    Deepesh161 6,317 on at
    RE: The specified organisation is disabled...

    Is tracing enabled it might have more detailed log?

  • Community Member Profile Picture
    Community Member on at
    RE: The specified organisation is disabled...

    The Event Viewer captured the General details of the event as:

    Event code: 3005

    Event message: An unhandled exception has occurred.

    Event time: 16/12/2014 13:21:51

    Event time (UTC): 16/12/2014 13:21:51

    Event ID: 9191ff7e794242da92aae9f9e2227e47

    Event sequence: 482224

    Event occurrence: 10

    Event detail code: 0

    Application information:

       Application domain: /LM/W3SVC/1/ROOT-1-130631151599255085

       Trust level: Full

       Application Virtual Path: /

       Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\

       Machine name: ********

    Process information:

       Process ID: 20104

       Process name: w3wp.exe

       Account name: ********

    Exception information:

       Exception type: CrmException

       Exception message: The CRM organization you are attempting to access is currently disabled.  Please contact your system administrator

      at Microsoft.Crm.BusinessEntities.SecurityLibrary.ValidateOrganizationState(IOrganizationContext context, LocatorServiceContext locatorServiceContext)

      at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetUserInfoCommon(IOrganizationContext context, Guid userGuid, LocatorServiceContext locatorServiceContext)

      at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetCallerAndBusinessGuidsFromThread(WindowsIdentity identity, Guid organizationId, LocatorServiceContext locatorServiceContext)

      at Microsoft.Crm.Authentication.CrmWindowsIdentity..ctor(WindowsIdentity innerIdentity, Boolean publishCrmUser, Guid organizationId)

      at Microsoft.Crm.Authentication.WindowsAuthenticationProviderBase.Authenticate(HttpApplication application, WindowsIdentity userIdentity)

      at Microsoft.Crm.Authentication.AuthenticationStep.Authenticate(HttpApplication application)

      at Microsoft.Crm.Authentication.AuthenticationPipeline.Authenticate(HttpApplication application)

      at Microsoft.Crm.Authentication.AuthenticationEngine.Execute(Object sender, EventArgs e)

      at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

      at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

    Request information:

       Request URL: http://********/Tools/BulkDelete/BulkDeleteWizard/SearchCriteriaPage.aspx

       Request path: /Tools/BulkDelete/BulkDeleteWizard/SearchCriteriaPage.aspx

       User host address: ********

       User: ********

       Is authenticated: True

       Authentication Type: Negotiate

       Thread account name: ********

    Thread information:

       Thread ID: 4

       Thread account name: ********

       Is impersonating: True

       Stack trace:    at Microsoft.Crm.BusinessEntities.SecurityLibrary.ValidateOrganizationState(IOrganizationContext context, LocatorServiceContext locatorServiceContext)

      at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetUserInfoCommon(IOrganizationContext context, Guid userGuid, LocatorServiceContext locatorServiceContext)

      at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetCallerAndBusinessGuidsFromThread(WindowsIdentity identity, Guid organizationId, LocatorServiceContext locatorServiceContext)

      at Microsoft.Crm.Authentication.CrmWindowsIdentity..ctor(WindowsIdentity innerIdentity, Boolean publishCrmUser, Guid organizationId)

      at Microsoft.Crm.Authentication.WindowsAuthenticationProviderBase.Authenticate(HttpApplication application, WindowsIdentity userIdentity)

      at Microsoft.Crm.Authentication.AuthenticationStep.Authenticate(HttpApplication application)

      at Microsoft.Crm.Authentication.AuthenticationPipeline.Authenticate(HttpApplication application)

      at Microsoft.Crm.Authentication.AuthenticationEngine.Execute(Object sender, EventArgs e)

      at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

      at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

    Custom event details:

  • Deepesh161 Profile Picture
    Deepesh161 6,317 on at
    RE: The specified organisation is disabled...

    If its on-premise, do you have any logs on server?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the August Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
Aric Levin - MVP Profile Picture

Aric Levin - MVP 2 Moderator

#1
HR-09070029-0 Profile Picture

HR-09070029-0 2

#3
MA-04060624-0 Profile Picture

MA-04060624-0 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans