Can someone please help?
A receipt has been posted in error on an incorrect customers account, what is the best way to move the receipt to the correct account?
Many thanks
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Hi CITG -
If this is a sales Cash Receipt and you have not run Paid Transaction Removal, then you should be able to unapply the cash receipt from the incorrect customer and reapply it to the correct customer (this assumes the correct customer ID was selected during the cash receipt entry). Otherwise, you'll need to unapply the Cash Receipt, Void it, and re-enter and reapply.
--Sean
Just an FYI..You can unapply even the Historical document through PSTL tool. No need to void it... I found it when I explored it recently. Even I wasnt aware of that until sometime back.
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