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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Restore a Deleted Account
Microsoft Dynamics CRM (Archived)

Restore a Deleted Account

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Posted on by Community Member Microsoft Employee

Hello,

One of my users deleted by mistake one of his accounts....

How should I retrieve it? 

Thank you very much ! 

Best regards

Vcor

*This post is locked for comments

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,019 Super User 2025 Season 1 on at
    RE: Restore a Deleted Account

    Hi Vcor,

    Cobalt Dynamics CRM Snapshot will add extra entities to your database. Installing Cobalt Dynamics CRM Snapshot will not let you retrieve the deleted account, but it will allow you to recover deleted records from your Audit History in the future.

    The best course of action going forward is to educate users, or remove their delete privileges so that they do not delete important records in the future.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Restore a Deleted Account

    Is it safe to use Cobalt? Will it affect my database?

    Thank you

  • Suggested answer
    Pawar Pravin Profile Picture
    Pawar Pravin 5,231 on at
    RE: Restore a Deleted Account

    Hi ,

    You can recover deleted record using third party tool. You need to import one managed solution in your instance:

    Please go through above link and follow steps:

    www.cobalt.net/.../dynamics-crm-snapshot-how-to-recover-deleted-records

    Hope this help you... !!!

    Regards,

    Pravin

  • Suggested answer
    PranavShroti Profile Picture
    PranavShroti 4,510 on at
    RE: Restore a Deleted Account

    Hi, If you are on CRM online version then I am afraid it will not be possible to get back deleted records. I would suggest talk to MS Support and point to that deleted record using audit feature. They can do some magic and bring back the deleted record.

    Else they can restore DB backup copy also.

    more details on how to identify deleted records:  community.dynamics.com/.../151392

    If found useful, please mark the answer as verified

    Regards,

    Pranav

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Restore a Deleted Account

    Hi,

    I am sorry there is no way to retrieve the deleted account. Here is a suggestion for you remove the delete functionality from your users, just have a system admin to do these critical activities in eCRM.

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,019 Super User 2025 Season 1 on at
    RE: Restore a Deleted Account

    Hi Vcor,

    You will not be able to retrieve the deleted account unless a backup of the account was created.

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