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Small and medium business | Business Central, N...
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Shared mailbox in Microsoft 365 Admin Center

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Posted on by 34

Could someone please provide the detailed steps to create and configure a shared mailbox specifically within the Microsoft 365 Admin Center?
 

I manage multiple customer tenants and need to set up a shared mailbox for one that does not currently have the shared mailbox tab in the admin center. I have already successfully created a shared mailbox for a different customer tenant and am familiar with the general process.

Shared Mailbox.png
Shared Mailbox 2 .png
I have the same question (0)
  • Suggested answer
    OussamaSabbouh Profile Picture
    13,008 Super User 2026 Season 1 on at
    Hello,

    Go to the Microsoft 365 Admin Center.

     
    Navigate to Users > Active users.
    Click Add a shared mailbox from the top menu.
    Enter a Display name and an Email address.
    Click Save changes.
     
     
    Adding Members for Access
     
    On the confirmation screen, click Add members to this mailbox.
    Select the users who need access.
    Click Add.

    Regards
    Oussama
  • Suggested answer
    Nimsara Jayathilaka. Profile Picture
    4,950 Super User 2026 Season 1 on at
    Hi

    You can create a shared mailbox in Microsoft 365 by navigating to Teams & Groups → Shared mailboxes, entering the mailbox details, and assigning members. If the shared mailbox tab is missing, verify tenant selection and permissions, or use the Exchange Admin Center to create it manually.

     
    Thanks
    Nimsara
  • Suggested answer
    Valentin Castravet Profile Picture
    32,214 Super User 2026 Season 1 on at
  • Suggested answer
    Rishabh Kanaskar Profile Picture
    6,219 Super User 2026 Season 1 on at
  • Suggested answer
    YUN ZHU Profile Picture
    99,090 Super User 2026 Season 1 on at

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