Microsoft Dynamics CRM (Archived)

Microsoft CRM Mobile app not Running : 4/5 Downloading customization failed

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Posted on by Community Member

Hello,

I am unable to run Microsoft CRM Mobile 2015 for iPhone app. I can login but it fails at 4/5 Downloading customization.

Error "We're Sorry. Something went wrong while initializing the app. Please try again, or restart the app"

I have reinstalled several times but no luck. It runs smoothly on my iPad (Same app, same CRM).

Thank you,

Abhiyan

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Community Member on at

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Having the same issue. Did anyone ever get back to you on this?

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tw0sh3ds 5,600 on at

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I've got this error once. The problem was with huge amount of customizations it time-outed when my mobile was using only 3G internet. When I enabled WIFI which had significantly higher speed, it worked correctly.

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Community Member on at

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Hi Bradley,

Not yet. I tried the same mobile app on iPad and windows 10 and it works without any issue.

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Community Member on at

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Hello Pawel,

I am on Wi-Fi everytime I try this app.

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Muslim Dayi 20 on at

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Hi ;

I having the same issue. Did anyone resoleve it ?

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jdalske 547 on at

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I am still researching a final fix for this issue. I had the same issue with all users except myself (I am a sys admin). I assigned one user a VP of Sales role which is not a legacy role like the rest of our roles. After assigning this role, the user could get passed the 4/5 downloading screen error and get logged in. If I remove the role, she could no longer log in. All user roles have access to the CRM mobile app on the Security Roles > Business Management > Dynamics 365 for mobile (and phones). I will review the difference in this user role and let you know what I find out. If anyone else has any thoughts please share.

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Did anyone find a solution to this issue?

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jdalske 547 on at

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I did. I believe I had to create another security role that include access to mobile. The legacy roles that had the access had this error but creating a new role and assigning the users to that role resolved the issue. I can clarify with screen shots in a moment.

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