Announcements
No record found.
if we de-activate queue , what will happen to queue items in that queue?
*This post is locked for comments
Hi Usman, Deactivating a Queue with items will not affect the items, they will remain available in CRM against the owning user, only the Queue will no longer be accesible.
I hope this answers you question, Kindly verify :)
Best Wishes, Raz
Thanks for your reply, as I can see queue items can be tracked by owner after de-activating queue. But it does still show de-activated queue in queue item details. Should it show blank instead of de-activated queue?
The deactivated Queue should no longer be visible from Users Queue List, but you should still be able to administer the queue in the Queue management via settings.
Hi
No, If you deactivate the queue, queue will disappear from for active queues list, if the user try to assign any items to deactivated queue, they will get error. Below are the statuses.
queue status - deactive
queue item status - deactive
actual object status - active, if you don't change the object status. for example if you add a case to a queue and deactivated the queue. queue and queue item status became deactive and case status stays active, if it still opens and queue item details shows still deactivated queue name unless if you assign to another queue.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Stars!
We are thrilled to have these Champions in our Community!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
AS-17030037-0 2
