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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Unable to void a payment
Microsoft Dynamics GP (Archived)

Unable to void a payment

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Posted on by Community Member

I applied a payment to a vendor via a credit card.  I voided the paymet on the credit as I paid $0.17 to much.

I also tried to void the payment in the vedor as it was opened and it will not let me void.  I receive the message document can't be marked for voiding as it is partially applied or there is a hold on it. 

How may I void the payment, with $0.17 credit now so I may enter the correct payment in the credit card?

Thank you

Renee

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  • Verified answer
    MattPaulen Profile Picture
    MattPaulen 6,912 on at

    You need to first create a "dummy" invoice for the $0.17 and apply the credit to that.  Then you'll be able to void the credit and once that's voided you can then void the "dummy" invoice.

  • MattPaulen Profile Picture
    MattPaulen 6,912 on at

    Here's a good blog by Victoria Yudin going through a couple of different scenarios.

    victoriayudin.com/.../voiding-a-partially-applied-payables-transaction-in-dynamics-gp

  • Community Member Profile Picture
    Community Member on at

    I tried to do the dummy invoice, however it will not let me apply any documents to it.  Do I need to post the invoice first; then go back and apply it?

    Thank you

  • MattPaulen Profile Picture
    MattPaulen 6,912 on at

    Yes, post the invoice.  Then pull up the credit document in the Apply Payables window and apply the dummy invoice.  Then you can go through the void process.

  • Bill Campbell Profile Picture
    Bill Campbell 12 on at

    Radl, once you have the payment / credit memo fully applied - then as Matt describes you can then VOID the payment / credit.

    We had the same issue and spent several hours figuring this out.  It works.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Thank you

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