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Microsoft Dynamics CRM (Archived)

conect microsoft crm with email router

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Posted on by 345

hi

When configuring the Email Router for Microsoft Dynamics CRM 2011 from the home domain, there is an authentication error when selecting to load data for the deployment using the credentials of a user in the home domain. However, the load data option is successful in the Email Router configuration manager when using the credentials of a user in the same domain as Microsoft Dynamics CRM 2011. Here is an example of the error:


The E-mail Router Configuration Manager was unable to retrieve user and queue information from the Microsoft Dynamics CRM server. This may indicate that the Microsoft Dynamics CRM server is busy. Verify that URL 'https://crm2011.contoso.com/CRM2011' is correct. Additionally, this problem can occur if specified access credentials are insufficient. To try again, click Load Data. (metadata contains a reference that cannot be resolved: 'https://crm2011.contosoft.com/XrmServices/2011/Discovery.svc?wsdl'.)

what shoud i do to solve this problem ?

could you please help me ?

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  • Suggested answer
    Pradeep Pawar Profile Picture
    2,930 on at

    Hi Aylin,

    When you provide access credentials there are some requirements like:

    select the type of credentials from Local System Account or Other Specified:

    1)    Use Local System Account if you wish to use the machine account to connect to the Microsoft Dynamics CRM Server.

    To do so, the E-mail Router must be in the same domain as the Microsoft Dynamics CRM Server and the E-mail Router machine account is added to the Priv User Group in Active Directory.

    2) Alternatively, you may use the Other Specified account to specify the credentials of a user of with the System Administrator Role to connect to Microsoft Dynamics CRM.

    For more info on Configuration of Email router please find MS Documentation on link below:

    www.microsoft.com/.../details.aspx

    Regards,

    Pradeep P

  • AFTAB HUSSAIN Profile Picture
    Microsoft Employee on at

    Hello Aylin,

    In addition you may also refer to the links below.

    msdn.microsoft.com/.../hh699786.aspx

    community.dynamics.com/.../ms-dynamics-crm-2011-e-mail-router-configuration.aspx

    Hope this helps.

    Thank You !

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