Dynamics Community Forum Thread Details

Print Button in Report Preview Not Working – Confirmed Version-Specific Issue

We are experiencing an issue in Business Central starting from version 27.5 and continuing through version 28.0, where the Print button (🖨️) in the Report Preview toolbar does not respond when clicked — no print dialog appears and no action is triggered.

This issue has been confirmed across multiple users in our organization based in Thailand, and has been reproduced on Chrome, Edge, and Firefox across both versions.

**Steps to Reproduce:**
1. Open any report (e.g. G/L Register, Sales Invoice, Purchase Order)
2. Click Preview to open the Report Preview page
3. Click the Print icon (🖨️) on the bottom toolbar
4. Nothing happens — no dialog, no error message

**What still works normally:**
- Printing directly from the Report Request Page works fine
- The Download (⬇️) button in Preview works fine
- Save as PDF from Preview works fine

**Browser Console Findings:**
We inspected the browser console and found the following:
- Fetch API cannot load blob — "URL scheme 'blob' is not supported"
- The Print button element is wrapped inside a div with aria-hidden="true" and class ms-nav-hidden, causing it to be non-interactive despite being visible on screen

**Environment:**
- BC Version: 27.5 – 28.0 (SaaS)
- Browsers tested: Chrome, Edge, Firefox
- Affected: Multiple users across the organization

**Current Workaround:**
Users are downloading the report as PDF and printing from the PDF viewer instead.

Has anyone else encountered this issue? Any guidance or official acknowledgment from Microsoft would be greatly appreciated.