Hi Community,
I have a scenario which cause my salesperson to be in a bit of trouble.
Customer's POS requires that we save our SI numbers in their POS after we confirm delivery to them.
However, there are times where we have unforseen circumstances. Such as:
1. Customers last minute wants to change order after created Posted Sales Invoice and we want to fulfill it.
2. The item we sold was spoiled during delivery and customer request us to exchange.
3. The items sold and delivered to customers, however, at a later point customers wishes to exchange for another items
All the above situation, we would like to fulfill it. But as you know, if any item were to return, we need to do a CN to that Posted sales invoice, to change the item quantity and Item SKU.
This means that Navision will create another no series for Posted Invoice, which may also have a different DO numbers for the above scenrios.
Kindly advise how can I set the DO and SI to be the same even when I do CN and repost the Posted Sales Invoice?
Thank you!
