Changing account owner, without any e-mail notifications

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Posted on by Community Member

Hi,

I'm about to change account owners, for all accounts. However, when doing this, the new account owner recieves alot of e-mail notifications.
Are there any way to change account owner, without any e-mail notifications at all? None to the account contact persons, and none to the new account owner.

Thanks

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JohnAnonymous 5,241 on at

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RE: Changing account owner, without any e-mail notifications

I'm assuming that these notifications are sent by a workflow. If so, just disable it during the change and enable it afterwards.

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RE: Changing account owner, without any e-mail notifications

I think so too. But can you be more specific? I mean, any hints on workflow name?

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Rajat Awasthi 675 on at

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RE: Changing account owner, without any e-mail notifications

Hi ,

when you change the owner ..check in the background/real time processes pane you will have your workflow name there.

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Community Member on at

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RE: Changing account owner, without any e-mail notifications

.. but this will start the mail notifications, and stop it until I find it? Must be easier :)

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Community Member on at

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RE: Changing account owner, without any e-mail notifications

Go to Settings-->Processes. Filter the grid by primary entity as account. There you should be able to find all workflows related to account entity. Try to find the workflow which sends email on owner change or assign of the record. Deactivate it, change the owners of required records. Once done, reactivate the workflow. If you do not find the workflow, then it could be due to a plugin.

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Nithya Gopinath 17,078 on at

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RE: Changing account owner, without any e-mail notifications

Hi,

Please try finding an activated workflow with the Primary Entity as Account in the All Processes view under Settings --> Processes.

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Community Member on at

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RE: Changing account owner, without any e-mail notifications

Thanks for clearing it out.

I see currently 5 activated workflows for cases. I think if I disable them, change owner, enable workflows again = solution.

Will try this and let you know.

Thanks again.

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