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I've read all the past posts multiple times and can't see to fix this error. We are running GP 2013 and Management Reporter 2012 CU11. We have two companies, LIVE and TEST. All reports in TEST are throwing this error while the same reports in LIVE are functional. Here are the previous recommended fixes:
- Functional currency not set;
- New font was added in installation and not defined
- MR File location is invalid in the Tools/Options
- Security/Permissions haven’t been set for the user
I have gone into all the areas noted and have made sure that they are set which, except for the first and last items, is a mute point since they are MR global setting which would also effect LIVE if they weren't setup correctly.
I ran across an article asking if it only effects one user or not. It effects all users. I have even added a new user with Admin access to all companies and the same results.
We have stopped services and restarted them with no success.
Does anyone still fight with this issue? Any other suggestions other than those noted above?
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Try creating a new Row Definition using the Fabrikam Company database, then go to Edit > Insert Rows from Dimensions. It should look much the same as the image below, and you should be able to insert the Rows. The sub-account segment wildcards are # and the main account segment wildcards are &. If the wrong segment is identified as the Main segment, then we may have identified the problem.
Also, if you could post the detail of the error? Perhaps it will help with the diagnosis.
The row dimensions are defined properly in the reports. This was not the problem. Thanks.
Charlie,
Since you're only having the problem with the TEST company, you may have encountered the situation, which you can find a resolution to at this link.
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