Question about Microsoft Dynamics 2015 and errors that are generated in event log

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Trying to resolve this problem that we have in our test and production servers.

Although everything from the application side is working (for now), these errors are constantly generated in event log.

Log Name:      Application
Source:        MSCRMMonitoringTest
Date:          04/04/2018 10:52:53
Event ID:      18702
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      CRM.xyz
Description:
Monitoring test failed: Test Title: Verify active crm keys exist for the deployment.: Machine: CRM: ServerRole: AsyncService
Test Log:
Key 'CrmTicketKey' is not activeKey 'CrmWRPCTokenKey' is activeKey 'CrmEmailCredentialsKey' is activeKey 'CrmTicketKey' is not activeKey 'CrmStaticVersionScaleGroupKey' is activeKey 'CrmWRPCTokenKey' is active.

Log Name:      Application
Source:        MSCRMKeyGenerator
Date:          04/04/2018 10:52:53
Event ID:      18949
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      CRM.xyz
Description:
The current active key (KeyType : CrmTicketKey) is expired. This may indicate that a key is not being regenerated correctly. Current Active Key : CrmKey(Id:01234-, ScaleGroupId:00000000-0000-0000-0000-000000000000, KeyType:CrmTicketKey, Expired:True, ValidOn:03/23/2018 10:11:49, ExpiresOn:03/25/2018 10:11:49, CreatedOn:03/23/2018 10:11:49, CreatedBy:NT AUTHORITY\NETWORK SERVICE. Key Setting : CrmKeySetting(Id:012345, KeyType:CrmTicketKey, KeyLength:128, KeyGenerationInterval:24, KeyTimeToLive:48, CryptoTimeToLive:24, Algorithm:HMACSHA256, ArchiveLength:1, Enabled:True, ActiveKeys:[ScaleGroupId=00000000-0000-0000-0000-000000000000,ActiveKeyId=012345])

After all of this, I've found some articles on the internet that I should:

1. Restart Async Services
2. Running Execute Microsoft.Crm.Tools.WRPCKeyRenewal.exe with parameter /R and IISReset command. Also restarted the server afterwards.

I did so... and these events to not generate themselves for a day or two.
Afterwards, everything gets back as it was before. Any ideas or suggestions how to resolve these errors permanently?

Regards

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RE: Question about Microsoft Dynamics 2015 and errors that are generated in event log

Hi

Thank you all for comments.

On our test server I did 'IgnoreTokenCheck' registry entry. Rebooted the server afterwards and everything was nice for a day or two. Again last two days the same errors have started to repeat in event log. And everything is, as it was before!

I have executed the query on test database, and got the output:

CreatedOn Enabled Id KeyType ScaleGroupId IsDeleted

2018-03-22 12:20:49 FALSE abcd CrmWRPCTokenKey 00000000-0000-0000-0000-000000000000 FALSE

2018-03-23 11:55:24 FALSE efgh CrmWRPCTokenKey 00000000-0000-0000-0000-000000000000 FALSE

2018-04-04 10:59:15 FALSE ijkl CrmWRPCTokenKey 00000000-0000-0000-0000-000000000000 FALSE

2018-04-05 12:52:42 TRUE mnop CrmWRPCTokenKey 00000000-0000-0000-0000-000000000000 FALSE

So I assume I have to delete first three entries? And that there should be only one (last) entry. Is that correct?

My last question is... if I delete first three entries, can I expect in the future the problem will be permanently resolved? Or these entries will start to reapear again? For example, after I reboot the server?!

Regards
Community Member on at

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RE: Question about Microsoft Dynamics 2015 and errors that are generated in event log

Hi,

Quick fix to this issue would be to add the IgnoreTokenCheck registry key so that this check do not happen. On the front end servers under HKLM\Software\Microsoft\MSCRM you can add a 32 bit DWORD “IgnoreTokenCheck” and set it to 1.

You could take a look at the following article.

https://blogs.msdn.microsoft.com/niran_belliappa/2017/10/05/dynamics-crm-crmwrpctokenkey-errors/

Hope it helps.

BR,

Judy

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Appreciate to Mark it as Answer if it helps.
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Temmy Wahyu Raharjo 2,914 on at

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RE: Question about Microsoft Dynamics 2015 and errors that are generated in event log

Hi,

Check community.dynamics.com/.../244268

One of the solutions is partnersupport.microsoft.com/.../89d196cb-202c-49b5-a2f5-f1fcbce5eb2c