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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / NAV app is crashing
Small and medium business | Business Central, N...
Suggested answer

NAV app is crashing

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Posted on by arviax 1,385

Hi Friends,

[NAV Version: NAV 2018]

When a user tries to compile an object in NAV 2018, the app is getting crash.

Error showing in eventviewer is..

Faulting application name: finsql.exe, version: 11.0.21836.0, time stamp: 0x5ae236d7
Faulting module name: KERNELBASE.dll, version: 10.0.14393.2457, time stamp: 0x5b7e2a65
Exception code: 0xc000041d
Fault offset: 0x000dad12
Faulting process id: 0x1d64
Faulting application start time: 0x01d6ac9bf40b9459
Faulting application path: C:\Program Files (x86)\Microsoft Dynamics NAV\110\RoleTailored Client\finsql.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 3d02927d-6708-44a8-a9ab-4c598f063a78
Faulting package full name:
Faulting package-relative application ID:

 

In information...

Fault bucket 1772345731639319561, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: finsql.exe
P2: 11.0.21836.0
P3: 5ae236d7
P4: KERNELBASE.dll
P5: 10.0.14393.2457
P6: 5b7e2a65
P7: e0434352
P8: 000dad12
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER71B6.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_finsql.exe_2d2039cfedc9f273e84a855fda0587ac8dd91_808190d9_84fd7a61

Analysis symbol:
Rechecking for solution: 0
Report Id: 738d83fc-454d-466e-80b0-94ca79ae72ac
Report Status: 1
Hashed bucket: 56a72ac90962a680d898a30d798a9c09

It is happening only to a specific user. Can any one help to sort out this issue?

Thanks in advance, Aarvi.

  • THE Italian Profile Picture
    THE Italian on at
    RE: NAV app is crashing

    Be sure to install latest .NET framework and deploy latest CU 34. This would solve your issue and make the environment more robust.

  • arviax Profile Picture
    arviax 1,385 on at
    RE: NAV app is crashing

    Thank you Duilio Tacconi for your reply.

    It is happening only to that particular user who is our NAV implementation vendor and he connects to our environment. What he said is, he can normally compile an object from Object Designer means, he could able to do. On making some modification in a report and while trying to compile it, that time it is getting crashed. For me it is not getting crashed and compiles smoothly either by compiling after doing modification in the same report he tries to do or selecting an object from Object Designer directly.

    Thanks again, Aarvi.

  • Suggested answer
    THE Italian Profile Picture
    THE Italian on at
    RE: NAV app is crashing

    support.microsoft.com/.../cumulative-update-34-for-microsoft-dynamics-nav-2018-build-44952

    CU 34 (not 18)

  • Suggested answer
    THE Italian Profile Picture
    THE Italian on at
    RE: NAV app is crashing

    That build is pretty unstable. Issue is already resolved in later CU. 

    It is warmly suggested to deploy latest CU 18. This will resolved this problem AND make the environment far more robust.

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