workflow update queue item

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Posted on by rgoncalves

Hi,

I am creating a workflow that will update a custom field in the queue item. The strange thing is that the process is not updating the queue item with the field as expected but without errors in workflow.

exemple of workflow:

Entity (queue item)

if object(tasks): priority equals normal then

update: item queue [Customfield = value]

Also tried to update a default field (work on) in the queue item but the behavior is the same.

Someone had the same problem?

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rgoncalves on at

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Have found the problem. The check condition has no operator "or" and everything that arises in the condition is assumed to be "and"

The solution is to subdivide the check condition

exemple:

if object(tasks): priority equals normal and object(emails): priority equals normal

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