Share
Report
3,610I've duplicate contacts in CRM, our data cleansing is in process. But in the meantime, we can receive calls that shows the default view that ever is set in CRM; Active Contacts. The agents went down to copy the caller number search in active contacts in USD and then go further to create cases etc.
Now requirement is: the agents received the call from xx-xxx-xxxx and CRM has three duplicates for that number in contacts. So, the USD should search based on the landed number and show search results.
Idea/suggestions/help are welcome.
*This post is locked for comments
All responses (
Answers (
