web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / USD for duplicate mobi...
Microsoft Dynamics CRM (Archived)

USD for duplicate mobile phone Contacts

(0) ShareShare
ReportReport
Posted on by Mohsin Ali 3,634

I've duplicate contacts in CRM, our data cleansing is in process. But in the meantime, we can receive calls that shows the default view that ever is set in CRM; Active Contacts. The agents went down to copy the caller number search in active contacts in USD and then go further to create cases etc. 

Now requirement is: the agents received the call from xx-xxx-xxxx and CRM has three duplicates for that number in contacts. So, the USD should search based on the landed number and show search results. 

Idea/suggestions/help are welcome. 

*This post is locked for comments

I have the same question (0)
  • Verified answer
    Rawish Kumar Profile Picture
    Rawish Kumar 13,758 on at

    Hi Mohsin,

    Take a look here : community.dynamics.com/.../usd-cti-generic-listener

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans