AD issue in dynamics crm 2016

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Posted on by DivyaBharathi

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I'm working in On premise CRM 2016 configured with AD. I have worked on online version of CRM so i could only guess there is some problem because of domain and AD

Initially i was able to access the URL when my system was under workgroup.

Now i logged in the system using my domain account and when I try to log into CRM, ADFS page is giving Error as below.

An error occurred. Contact your administrator for more information.

Please Note:This issue is with chrome browser alone it works with IE.

Kindly suggest me what should i check for this issue.

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Adrian Begovich 1,027 Moderator on at

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Hi DivyaShankar,

You might be able to resolve this issue by enabling Forms Authentication.

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awalters 3,079 on at

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Is the system enabled for IFD (internet facing deployment)? I'm guessing it's likely, if it's using ADFS. Do you see anything in the logs on the ADFS server?

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Mahendar Pal 45,095 on at

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Hi,

Check event viewer in your CRM server there should be some log if not you can enable tracing in the CRM server and check for the error details.

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DivyaBharathi 245 on at

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I dont have any control on ADFS server.

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awalters 3,079 on at

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Unfortunately, it's almost certainly something that needs to be diagnosed and/or changed on your ADFS server (like the authentication change mentioned above). If you don't have access to it yourself, you'll need to coordinate with someone who does.

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