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Delay in Sending Case Emails

Posted on by Microsoft Employee

I have a workflow setup to send an email when a new case has been created or resolved. However, looking at the email activity I've noticed that the status reason on the emails stay in the "Sending" phase for a few hours before actually being sent. A few emails are actually sent instantaneously, while most of them take several hours. I also noticed that the "Modified On" field is constantly updating the time every 10-15 minutes as if it times out and is trying to resend the email over and over.

Any idea on what is causing the delay? Or how I can speed up the process? 

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  • Suggested answer
    purwar purwar Profile Picture
    purwar purwar 2,836 on at
    RE: Delay in Sending Case Emails

    Configure the SMTP server to allow relay messages from Microsoft Dynamics CRM, see KB article 915827.

    for other setting kindly check below link:

    www.interactivewebs.com/.../crm-2011-email-router-setup-and-settings

  • Suggested answer
    Karth Profile Picture
    Karth on at
    RE: Delay in Sending Case Emails

    How are you sending e-mails from CRM? E-mail Router or Outlook Client?

    If it is through e-mail router, you can look at a solution listed in the below blog article

    charithrajapaksha.blogspot.co.nz/.../delay-in-sending-emails-through-crm.html

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