Delay in Sending Case Emails

(0) Share

Report

Posted on by Community Member Microsoft Employee

I have a workflow setup to send an email when a new case has been created or resolved. However, looking at the email activity I've noticed that the status reason on the emails stay in the "Sending" phase for a few hours before actually being sent. A few emails are actually sent instantaneously, while most of them take several hours. I also noticed that the "Modified On" field is constantly updating the time every 10-15 minutes as if it times out and is trying to resend the email over and over.

Any idea on what is causing the delay? Or how I can speed up the process?

*This post is locked for comments

All responses (2)

Answers (0)

Suggested answer

purwar purwar 2,836 on at

Like (0)

Report

RE: Delay in Sending Case Emails

Configure the SMTP server to allow relay messages from Microsoft Dynamics CRM, see KB article 915827.

for other setting kindly check below link:

www.interactivewebs.com/.../crm-2011-email-router-setup-and-settings
Suggested answer

Karth on at

Like (0)

Report

RE: Delay in Sending Case Emails

How are you sending e-mails from CRM? E-mail Router or Outlook Client?

If it is through e-mail router, you can look at a solution listed in the below blog article

charithrajapaksha.blogspot.co.nz/.../delay-in-sending-emails-through-crm.html