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User not able to access objects in app installed through app source

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Posted on by Pragya752 173
Hello Community,
 
Our customer installed one of our business central based app from app source. We have assigned peruserservice plan, assigned all permission set through code and and entitlement set as well and user is able to see the permission in user permission section still not able to access the objects of the app.User has super rights and premium license as well.
 
This is the error
"Your license does not grant you the following permissions on Page 71517880 Purchase Sales List: Execute."
Categories:
Administration and permissions
Integration with Teams, Excel, Outlook
Financial Management
Service management
Geographies and Localization
Integration to Power BI, Power Apps, Power Automate and Dataverse
Inventory and warehouse management
Manufacturing
Project management
Integration with Dynamics 365 products
Opportunity Management
  • Pragya752 Profile Picture
    Pragya752 173 on at
    User not able to access objects in app installed through app source
    I have added the error message don't know it's not showing. I am adding the error here again.
     
    Error msg : Your license does not grant you the following permissions on Page 71516580 ADT-Purchase Requisition List Purchase Requisition List: Execute. To view details about your permissions, see the Effective Permissions page. To report a problem, refer to the following server session ID: '2556'. Page Purchase Requisition List has to close.
     
    Also, user has super rights and permission sets are assigned to the user but when we look for effective permission set then could not see the app related objects but inside permission set all the objects with correct permissions are assigned and that permission has been assigned to the user. This is bit strange, we tried to refresh and tried other troubleshooting ways as well. 
  • Suggested answer
    Khushbu Rajvi. Profile Picture
    Khushbu Rajvi. 1,371 on at
    User not able to access objects in app installed through app source
    If the user can’t access app objects despite having the correct permissions and a premium license, ensure the app-specific permissions are correctly configured, verify that the user has the necessary roles, and consider reinstalling the app or clearing the browser cache. If the problem persists, reach out to the app's support team.
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 68,095 Super User 2024 Season 2 on at
    User not able to access objects in app installed through app source
    Hi, Have you added the extension's permission set to the user?
    For example,
     
    Thanks.
    ZHU
  • MarceloBorges Profile Picture
    MarceloBorges 112 on at
    User not able to access objects in app installed through app source
    Hi Pragya752 could you please review your message and post what the error message is?
     
    Thank you.
  • Suggested answer
    Jun Wang Profile Picture
    Jun Wang 6,770 Super User 2024 Season 2 on at
    User not able to access objects in app installed through app source
    what is the name of the app? You might need to reach out to the support team of the app.
  • Suggested answer
    gdrenteria Profile Picture
    gdrenteria 8,332 Super User 2024 Season 2 on at
    User not able to access objects in app installed through app source
    Hi
    The error is not displayed, in any case you could consult with the appsource provider who can help you with any configuration or permissions problems.
    Best
    GR

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