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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Guest users unable to ...
Small and medium business | Business Central, N...
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Guest users unable to sign into Business Central

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Posted on by sskarlatos 5

I have new guest users created via Azure AD and assigned BC licenses unable to sign into BC. They get this error message: 

We do not recognize you. Did you enter your credentials correctly?
Your user name "guest email" or password is incorrect, or you do not have a valid account in Dynamics 365 Business Central.
One user which was setup earlier probably via admin.microsoft.com works. The only difference I can see in AAD is that the old one has a B2B link in his profile to reset the invitation while the new just say reset invitation link.
Any help would be greatly appreciated. Thanks.
I have the same question (0)
  • Verified answer
    Horia Micu Profile Picture
    Horia Micu on at
    RE: Guest users unable to sign into Business Central

    Hello,

     Just a guess, check for guest user if  "Usage location"  ( country ) was setup on Azure AD. If Usage location is not setup up, no licenses can be assigned to that user account.

    Send to newly created user D365 BC tenant URL ( including env name) and ask him to login.

     Hope this helps.

  • Suggested answer
    Kenneth Ariel Chaves Herrera Profile Picture
    Kenneth Ariel Chave... on at
    RE: Guest users unable to sign into Business Central

    Hi sskarlatos, I hope you are doing good.

    Following the string, this documentation explains very well how locations work:

    Assign or remove licenses - Azure Active Directory | Microsoft Docs

    If this answers your question, please check it as verified to help others finding useful information.

    Welcome to this amazing community.

  • Suggested answer
    sskarlatos Profile Picture
    sskarlatos 5 on at
    RE: Guest users unable to sign into Business Central

    The answer was to use the D365 BC tenant URL, thanks Horia.

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