Merge Case Notes Date get today date instead of original date

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I merged the cases in D365 CRM and it did put all the notes in one case but the notes that came into the original case are all dated today. But i want the notes date should be original instead of today date.

How can i solve this please help me!

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Preeti Sharma 2,678 on at

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RE: Merge Case Notes Date get today date instead of original date

Hi,

While merging notes you may create notes so the date it is taking is today's date.

Following link may be helpful to you:

community.dynamics.com/.../211312

Thanks

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Community Member on at

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RE: Merge Case Notes Date get today date instead of original date

Hi Preeti,

Thanks for your suggestion!

As you help given the link there is scenario is same,but still i am not able to find a right solution.

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ashlega 34,477 on at

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RE: Merge Case Notes Date get today date instead of original date

Hi,

I am pretty sure "createdon" date is still correct on the notes, but what you see in the "social pane" is "modifiedon". You are modifying the notes when merging (at least the regardingto field), hence you see today's date.

PS. Open advanced find and look at the same notes there - add "createdon" column and "modifiedon" column. You'll see the difference.

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Preeti Sharma 2,678 on at

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RE: Merge Case Notes Date get today date instead of original date

Hi,

Please try to configure relationship behaviour as in following link:

community.dynamics.com/.../218520

Hope this helps:)

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