Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Resco Mobile CRM vs Fi...
Microsoft Dynamics CRM (Archived)

Resco Mobile CRM vs Field Service Mobile Apps

(0) ShareShare
ReportReport
Posted on by Community Member Microsoft Employee

Good day,

I hope this is the correct place to be asking this question.

I have been experiencing some inconsistencies when using the Field Service mobile app (both on Windows 10 and iOS), especially when using the mobile reports feature. For example, images that have been attached as an annotation are not properly displayed on the mobile report.

On the Resco Mobile CRM app, however, everything works as expected.

Does anyone know if/when the Field Service app will be updated to support the latest features? (Or if these features are within the scope of the Field Service app in the first place.)

Thanks,

       BGS

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Resco Mobile CRM vs Field Service Mobile Apps

    If you are using Field Services, install Resco Field Services solution instead of Resco Mobile CRM as there are bound issues and resco's support is not that great.

  • Chadi Tannous Profile Picture
    Chadi Tannous 1,037 on at
    RE: Resco Mobile CRM vs Field Service Mobile Apps

    were you able to find any difference between both application? cause I've been testing for a while now and they look the same. the only difference is that field service application is two versions behind.

  • Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Resco Mobile CRM vs Field Service Mobile Apps

    Ah, you are using Mobile Reports. I might have a test of it later :)

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Resco Mobile CRM vs Field Service Mobile Apps

    Try something like this:37518.Untitled.png

    This is suppose to add the signature (or any annotation that has an image and matching title) to the report.

    Unfortunately, it doesn't work in the Field Service app.

    (Also, if you want to have a go at it, try getting fetch tables and fetch table lookups working in a mobile report. Apparently they only work in the Resco app as well.)

    BGS

  • Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Resco Mobile CRM vs Field Service Mobile Apps

    I never had an issue of displaying images on the Field Service app. How have you configured it in woodford? Although its strange that you say its working in the Resco Mobile app.

    Yeah Field Service is essentially a cut down version of the Resco Mobile app due to an agreement both Resco and Microsoft have.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Resco Mobile CRM vs Field Service Mobile Apps

    Hey Thomas,

    The main use case was displaying an attached annotation. (Say, a customer signature that needs to be added to a report.)

    On the Field Service app the image block just shows up empty. But the Resco app will show everything correctly.

    Yeah, probably not worth putting a support ticket in.

    Heh, it seems on my end that the Resco app can do everything that the Field Service app can do and covers all of our use cases. (The UI looks the same and everything and it connects to CRM.)

    BGS

  • Suggested answer
    Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Resco Mobile CRM vs Field Service Mobile Apps

    Hi,

    Could you be more specific regarding reports? Maybe show some screenshots.

    As for knowing when the Field Service app will get updated to support higher versions is unknown. I have tried contacting Microsoft in the past regarding it and it seems that the communication between Resco and Microsoft are non existent. You could try setting up a support ticket and see what Microsoft say but I never had much luck.

    But I do agree that the Resco Mobile CRM apps runs pretty well but it unusable for Field Service users as it doesn't communicate to the CRM server and so a lot of basic functionality is lost.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,214 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans