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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Inter company return o...
Supply chain | Supply Chain Management, Commerce
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Inter company return order or cancel order

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Posted on by NaveenKumar S 3,477

Hello, 

Please assist in explaining the steps or setups involved for the below secanrios

I have a scenario where company A sells to company B through intercompany sales order, 

1) What to do if company A has posted a sales invoice of 100 quantities and Company B wants to receive and invoice only half of the quantity sent by company A as the remaining goods are damaged.

2) What if company B after receiving the 100 quantities wants to return 100 quantities to company A, is there an intercompany return order process?

3) What if company B wants to return half of the quantity to company A and post a purchase invoice for half of the quantity received?

thanks in advance 

I have the same question (0)
  • Verified answer
    Charlotte X Profile Picture
    Charlotte X Microsoft Employee on at

    Hi Naveen Kumar Somanagoudar,

    1) Typically, in a return to vendor scenario if product fails a quality check, they will be moved to a return to vendor location and be set to a “Quarantine” or “RTV” status to indicate that the product is not usable or that it needs to be returned to the vendor.

    2) Please view the following MS Doc:

    Intercompany orders and return orders - Supply Chain Management | Dynamics 365 | Microsoft Learn

    3) To create a return purchase order, navigate to Procurement and sourcing > Purchase orders > All purchase orders. Click the “New” button and select a vendor account. Then make sure you change the “Purchase type” from “Purchase order” to “Returned order”.

    Then you can enter the product we are going to return to the vendor. To create a new line, click the “Add line” button and in the “Item number” field select the product.

    And you can post purchase order receipt for partial qty by using X++.

  • Verified answer
    Galyna Fedorova Profile Picture
    Galyna Fedorova 3,566 on at

    Hi Naveen,

    1) Since intercompany orders are heavily tied together, you have to invoice 100 quantities on company B and then create return order for 50

    2) It is the same as for normal return process. Once you create return order for intercompany order, it would create corresponding order in another legal entity and then you process with normal steps.

    3) The same as 1. You have to make sure that IC PO = IC SO in all means. First you receive everything, and then create return for half of that. Or if you made a mistake, you cancel product receipt completely and post with the half.

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