An Error occurred while Creating the incoming email "ABC" in Microsoft Dynamics CRM for the mailbox XYZ

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Posted on by Rose Duley

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I have a queue set up to receive email from outside - support @ company.com. This queue was receiving emails quite happily and something we did must have disturbed it! I changed the default email settings to Incoming = Outlook; Outgoing = Outlook; and Calendars, tasks, etc = Outlook as the majority of our staff will be using CRM for Outlook. They were all on Server Synch. We only have a few users/queues that will be using server synch. This particular queue is set up to use server synch got both outgoing and incoming. I have not been able to change the last setting to server synch as it remains greyed out. However this did not seem to be a problem before. If I run the Test & Enable Mailbox it succeeds on both incoming and outgoing. The other thing that I can think of is that the queue owner had been changed to a team, but I have changed this back to an individual, but still get the same problem. The moment mail is trying to come in I receive the above error. Please see trace below.

at RegionalOptions.Initialize() ilOffset = 0xD

at COMPANYtechnologies_tools_systemsettings_dialogs_systemsettings_aspx.__BuildControlregionalOptions() ilOffset = 0x6

at COMPANYtechnologies_tools_systemsettings_dialogs_systemsettings_aspx.__BuildControlcrmForm() ilOffset = 0x305

at COMPANYtechnologies_tools_systemsettings_dialogs_systemsettings_aspx.FrameworkInitialize() ilOffset = 0x19

at Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) ilOffset = 0x9

at Page.ProcessRequest() ilOffset = 0x14

at Page.ProcessRequest(HttpContext context) ilOffset = 0x33

at CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() ilOffset = 0x18D

at HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) ilOffset = 0x15

at ApplicationStepManager.ResumeSteps(Exception error) ilOffset = 0x10A

at HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData) ilOffset = 0x5C

at HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr) ilOffset = 0x16A

at ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType) ilOffset = 0x4B

>Duplicate DisplayName found for lcid '9242' - 'Serbian (Latin, Serbia)'.

at RegionalOptions.Initialize() ilOffset = 0xD

at COMPANYtechnologies_tools_systemsettings_dialogs_systemsettings_aspx.__BuildControlregionalOptions() ilOffset = 0x6

at COMPANYtechnologies_tools_systemsettings_dialogs_systemsettings_aspx.__BuildControlcrmForm() ilOffset = 0x305

at adroittechnologies_tools_systemsettings_dialogs_systemsettings_aspx.FrameworkInitialize() ilOffset = 0x19

at Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) ilOffset = 0x9

at Page.ProcessRequest() ilOffset = 0x14

at Page.ProcessRequest(HttpContext context) ilOffset = 0x33

at CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() ilOffset = 0x18D

at HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) ilOffset = 0x15

at ApplicationStepManager.ResumeSteps(Exception error) ilOffset = 0x10A

at HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData) ilOffset = 0x5C

at HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr) ilOffset = 0x16A

at ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType) ilOffset = 0x4B

>Duplicate DisplayName found for lcid '10266' - 'Serbian (Cyrillic, Serbia)'.

at ServiceModelTraceRedirector.TraceData(TraceEventCache eventCache, String source, TraceEventType eventType, Int32 id, Object data) ilOffset = 0x45

at TraceSource.TraceData(TraceEventType eventType, Int32 id, Object data) ilOffset = 0x6E

at LegacyDiagnosticTrace.TraceEvent(TraceEventType type, Int32 code, String msdnTraceCode, String description, TraceRecord trace, Exception exception, Object source) ilOffset = 0x6B

at TraceUtility.TraceEvent(TraceEventType severity, Int32 traceCode, String traceDescription, TraceRecord extendedData, Object source, Exception exception) ilOffset = 0x1B

at HostedHttpTransportManager.HttpContextReceived(HostedHttpRequestAsyncResult result) ilOffset = 0xC4

at HostedHttpRequestAsyncResult.HandleRequest() ilOffset = 0x10E

at HostedHttpRequestAsyncResult.BeginRequest() ilOffset = 0x0

at HostedHttpRequestAsyncResult.OnBeginRequest(Object state) ilOffset = 0x9

at AspNetPartialTrustHelpers.PartialTrustInvoke(ContextCallback callback, Object state) ilOffset = 0x0

at HostedHttpRequestAsyncResult.OnBeginRequestWithFlow(Object state) ilOffset = 0x30

at ScheduledOverlapped.IOCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped) ilOffset = 0x22

at IOCompletionThunk.UnhandledExceptionFrame(UInt32 error, UInt32 bytesRead, NativeOverlapped* nativeOverlapped) ilOffset = 0x5

at _IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP) ilOffset = 0x3C

><TraceRecord xmlns="schemas.microsoft.com/.../TraceRecord" Severity="Error"><TraceIdentifier>msdn.microsoft.com/.../TraceIdentifier><Description>Failed to lookup a channel to receive an incoming message. Either the endpoint or the SOAP action was not found.</Description><AppDomain>/LM/W3SVC/2/ROOT-1-130467644912048735</AppDomain><Source>System.ServiceModel.Activation.HostedHttpTransportManager/29300859</Source><ExtendedData xmlns="schemas.microsoft.com/.../TraceRecord>

at ServiceModelTraceRedirector.TraceData(TraceEventCache eventCache, String source, TraceEventType eventType, Int32 id, Object data) ilOffset = 0x45

at TraceSource.TraceData(TraceEventType eventType, Int32 id, Object data) ilOffset = 0x6E

at LegacyDiagnosticTrace.TraceEvent(TraceEventType type, Int32 code, String msdnTraceCode, String description, TraceRecord trace, Exception exception, Object source) ilOffset = 0x6B

at LegacyDiagnosticTrace.TraceEventLogEvent(TraceEventType type, TraceRecord traceRecord) ilOffset = 0x0

at EventLogger.UnsafeLogEvent(TraceEventType type, UInt16 eventLogCategory, UInt32 eventId, Boolean shouldTrace, String[] values) ilOffset = 0x1D

at EventLogger.SafeLogEvent(TraceEventType type, UInt16 eventLogCategory, UInt32 eventId, Boolean shouldTrace, String[] values) ilOffset = 0x8

at EventLogger.LogEvent(TraceEventType type, UInt16 eventLogCategory, UInt32 eventId, Boolean shouldTrace, String[] values) ilOffset = 0x7

at EventLogger.LogEvent(TraceEventType type, UInt16 eventLogCategory, UInt32 eventId, String[] values) ilOffset = 0x7

at HostedHttpRequestAsyncResult.End(IAsyncResult result) ilOffset = 0x0

at HttpHandler.ProcessRequest(HttpContext context) ilOffset = 0x0

at CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() ilOffset = 0x18D

at HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) ilOffset = 0x15

at ApplicationStepManager.ResumeSteps(Exception error) ilOffset = 0x10A

at HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData) ilOffset = 0x5C

at HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr) ilOffset = 0x16A

at ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType) ilOffset = 0x4B

><TraceRecord xmlns="schemas.microsoft.com/.../TraceRecord" Severity="Error"><TraceIdentifier>msdn.microsoft.com/.../TraceIdentifier><Description>Wrote to the EventLog.</Description><AppDomain>/LM/W3SVC/2/ROOT-1-130467644912048735</AppDomain><ExtendedData xmlns="schemas.microsoft.com/.../Value0><Value1>System.Web.HttpException (0x80004005): There was no channel actively listening at 'crmserver11.company.co.za/.../msdyn_PostConfigSet$select=msdyn_EntityName,statecode&$filter=msdyn_EntityName eq 'mailbox''. This is often caused by an incorrect address URI. Ensure that the address to which the message is sent matches an address on which a service is listening. ---> System.ServiceModel.EndpointNotFoundException: There was no channel actively listening at 'crmserver11.company.co.za/.../msdyn_PostConfigSet$select=msdyn_EntityName,statecode&$filter=msdyn_EntityName eq 'mailbox''. This is often caused by an incorrect address URI. Ensure that the address to which the message is sent matches an address on which a service is listening.

> at System.ServiceModel.Activation.HostedHttpTransportManager.HttpContextReceived(HostedHttpRequestAsyncResult result)

> at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.HandleRequest()

> at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.BeginRequest()

> at System.Runtime.AsyncResult.End[TAsyncResult](IAsyncResult result)

> at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.End(IAsyncResult result)</Value1></ExtendedData></TraceRecord>

at ErrorInformation.LogError() ilOffset = 0x17

at ErrorInformation..ctor(Exception exception, Uri requestUrl, Boolean logError, IOrganizationContext context) ilOffset = 0x1F5

at ErrorInformation..ctor(Exception exception, Uri requestUrl, IOrganizationContext context) ilOffset = 0x5

at MainApplication.Application_Error(Object sender, EventArgs eventArguments) ilOffset = 0x81

at EventHandler.Invoke(Object sender, EventArgs e) ilOffset = 0xFFFFFFFF

at HttpApplication.RaiseOnError() ilOffset = 0x26

at ApplicationStepManager.ResumeSteps(Exception error) ilOffset = 0x85

at HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData) ilOffset = 0x5C

at HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr) ilOffset = 0x16A

at ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType) ilOffset = 0x4B

>MSCRM Error Report:

--------------------------------------------------------------------------------------------------------

Error: There was no channel actively listening at 'crmserver11.company.co.za/.../msdyn_PostConfigSet$select=msdyn_EntityName,statecode&$filter=msdyn_EntityName eq 'mailbox''. This is often caused by an incorrect address URI. Ensure that the address to which the message is sent matches an address on which a service is listening.

Error Message: There was no channel actively listening at 'crmserver11.company.co.za/.../msdyn_PostConfigSet$select=msdyn_EntityName,statecode&$filter=msdyn_EntityName eq 'mailbox''. This is often caused by an incorrect address URI. Ensure that the address to which the message is sent matches an address on which a service is listening.

Error Details: There was no channel actively listening at 'crmserver11.company.co.za/.../msdyn_PostConfigSet$select=msdyn_EntityName,statecode&$filter=msdyn_EntityName eq 'mailbox''. This is often caused by an incorrect address URI. Ensure that the address to which the message is sent matches an address on which a service is listening.

Source File: Not available

Line Number: Not available

Request URL: crmserver11.company.co.za/.../msdyn_PostConfigSet$select=msdyn_EntityName,statecode&$filter=msdyn_EntityName%20eq%20'mailbox'

Stack Trace Info: [EndpointNotFoundException: There was no channel actively listening at 'crmserver11.company.co.za/.../msdyn_PostConfigSet$select=msdyn_EntityName,statecode&$filter=msdyn_EntityName eq 'mailbox''. This is often caused by an incorrect address URI. Ensure that the address to which the message is sent matches an address on which a service is listening.]

at System.ServiceModel.Activation.HostedHttpTransportManager.HttpContextReceived(HostedHttpRequestAsyncResult result)

at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.HandleRequest()

at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.BeginRequest()

[HttpException: There was no channel actively listening at 'crmserver11.company.co.za/.../msdyn_PostConfigSet$select=msdyn_EntityName,statecode&$filter=msdyn_EntityName eq 'mailbox''. This is often caused by an incorrect address URI. Ensure that the address to which the message is sent matches an address on which a service is listening.]

at System.Runtime.AsyncResult.End[TAsyncResult](IAsyncResult result)

at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.End(IAsyncResult result)

at System.ServiceModel.Activation.HttpHandler.ProcessRequest(HttpContext context)

at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

at ExceptionConverter.ConvertToFault(Exception exception) ilOffset = 0x57

at ExceptionConverter.TryConvertToFaultExceptionInternal(Exception exception, Boolean createNewFaultException, FaultException`1& faultException) ilOffset = 0x6D

at FaultHelper.ConvertToFault(Exception exception) ilOffset = 0x0

at ErrorInformation..ctor(Exception exception, Uri requestUrl, Boolean logError, IOrganizationContext context) ilOffset = 0x24B

at ErrorInformation..ctor(Exception exception, Uri requestUrl, IOrganizationContext context) ilOffset = 0x5

at MainApplication.Application_Error(Object sender, EventArgs eventArguments) ilOffset = 0x81

at EventHandler.Invoke(Object sender, EventArgs e) ilOffset = 0xFFFFFFFF

at HttpApplication.RaiseOnError() ilOffset = 0x26

at ApplicationStepManager.ResumeSteps(Exception error) ilOffset = 0x85

at HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData) ilOffset = 0x5C

at HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr) ilOffset = 0x16A

at ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType) ilOffset = 0x4B

>UNEXPECTED: no fault?

at ExceptionConverter.ConvertMessageAndErrorCode(Exception exception, Int32& errorCode) ilOffset = 0x23B

at ExceptionConverter.ToSingleFaultOther(Exception exception) ilOffset = 0x2B

at ExceptionConverter.ToSingleFaultUnTyped(Exception exception) ilOffset = 0x3A

at ExceptionConverter.ConvertToFault(Exception exception) ilOffset = 0x57

at ExceptionConverter.TryConvertToFaultExceptionInternal(Exception exception, Boolean createNewFaultException, FaultException`1& faultException) ilOffset = 0x6D

at FaultHelper.ConvertToFault(Exception exception) ilOffset = 0x0

at ErrorInformation..ctor(Exception exception, Uri requestUrl, Boolean logError, IOrganizationContext context) ilOffset = 0x24B

at ErrorInformation..ctor(Exception exception, Uri requestUrl, IOrganizationContext context) ilOffset = 0x5

at MainApplication.Application_Error(Object sender, EventArgs eventArguments) ilOffset = 0x81

at EventHandler.Invoke(Object sender, EventArgs e) ilOffset = 0xFFFFFFFF

at HttpApplication.RaiseOnError() ilOffset = 0x26

at ApplicationStepManager.ResumeSteps(Exception error) ilOffset = 0x85

at HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData) ilOffset = 0x5C

at HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr) ilOffset = 0x16A

at ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType) ilOffset = 0x4B

>System.Web.HttpException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #18023933: System.Web.HttpException (0x80004005): There was no channel actively listening at 'crmserver11.company.co.za/.../msdyn_PostConfigSet$select=msdyn_EntityName,statecode&$filter=msdyn_EntityName eq 'mailbox''. This is often caused by an incorrect address URI. Ensure that the address to which the message is sent matches an address on which a service is listening. ---> System.ServiceModel.EndpointNotFoundException: There was no channel actively listening at 'crmserver11.company.co.za/.../msdyn_PostConfigSet$select=msdyn_EntityName,statecode&$filter=msdyn_EntityName eq 'mailbox''. This is often caused by an incorrect address URI. Ensure that the address to which the message is sent matches an address on which a service is listening.

> at System.ServiceModel.Activation.HostedHttpTransportManager.HttpContextReceived(HostedHttpRequestAsyncResult result)

> at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.HandleRequest()

> at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.BeginRequest()

> at System.Runtime.AsyncResult.End[TAsyncResult](IAsyncResult result)

> at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.End(IAsyncResult result)

> at System.ServiceModel.Activation.HttpHandler.ProcessRequest(HttpContext context)

> at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

> at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

at ExceptionConverter.ConvertToFault(Exception exception) ilOffset = 0x69