What's the responsibility for CRM Architect in an integration project?

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Posted on by David1213

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Hi, my company is considering integrate BPM with CRM system, what would be the responsibilities for a CRM Architect in this project?

Any one worked on similar project before?

Thanks

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Hosk on at

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A CRM architect would usually be a senior CRM consultant (7 plus years) and they would architect the technical solution.

He would interact with the customers find out what they want and then work out the best way to achieve this and what technology to use for the various parts of the solution, also ensuring the technical solution uses best practices.

if you look at these job description it will give you an idea of what they do

www.smartrecruiters.com/.../74992694-ms-dynamics-crm-architect

celenia.com/senior-crm-consultant-functional-technical

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David1213 1,905 on at

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Thanks Ben

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Karth on at

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As a CRM Solution Architect, you need to establish an overview of the requirements defined by your company. You have to drive the definition of business, technical, and architectural requirements, and recognize any inconsistencies, assumptions, and critical elements that must be considered in your solution. You are also responsible for defining the technical solution blueprint for the solution.

As far as integration is concerned, you have to develop the integration strategy in accordance with your company's requirements and constraints, to ensure those Microsoft solutions and other data sources are appropriately integrated.

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Surmeet Singh 3,075 on at

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The people above are experienced and clearly stated the responsibilities, adding to it which matters the most is that one should be able to decide what amount of customization for BPM should be done on ERP and what on CRM rather than just playing Major, Minor customization, the system should be balanced.

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