Dynamics Community Forum Thread Details

Hi,

I have a user who is having problems with the Outlook CRM Add-in, after a few days of intalling and configuring the CRM add-in, it prevents Outlook from opening with the error 'Outlook cannot start', please see below for event log. They have the latest update rollup 16 installed.

Any suggestions on how to fix this issue are very welcome!

Log Name: Application

Source: .NET Runtime

Date: 13/06/2014 08:47:58

Event ID: 1026

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: HANMUL-81L.saville.int

Description:

Application: OUTLOOK.EXE

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.IO.FileNotFoundException

Stack:

at Microsoft.Crm.Application.SMWrappers.CrmSqlCeDatabase.IsDatabaseValidAfterRepairRequest()

at Microsoft.Crm.Application.SMWrappers.CrmSqlCeDatabase.VerifyDatabase()

at Microsoft.Crm.Application.SMWrappers.CrmSqlCeDatabase.Initialize()

at Microsoft.Crm.Application.SMWrappers.CacheDataProvider.Microsoft.Crm.IClientCrmCacheSqlConnector.GetEntry(System.String, System.String)

at Microsoft.Crm.ClientCrmCache`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].TryLookupEntryAsObjectNoLock(System.String, System.Object ByRef)

at Microsoft.Crm.ClientCrmCache`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].TryLookupEntryNoLock(System.String, System.__Canon ByRef)

at Microsoft.Crm.ClientCrmCache`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].TryLookupEntry(System.String, System.__Canon ByRef)

at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2[[Microsoft.Crm.Outlook.ConvertedRibbonXCacheKey, Microsoft.Crm.Application.Outlook.Components.Platform, Version=5.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].LookupEntry(Microsoft.Crm.Outlook.ConvertedRibbonXCacheKey, Microsoft.Crm.IOrganizationContext)

at Microsoft.Crm.Application.SMWrappers.GlobalRibbonSupport+<>c__DisplayClass8.<GetExplorerRibbonCalculationResult>b__4()

at Microsoft.ExceptionHelper.ExceptionFilter.TryFilterAllNoCatch[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Func`1<System.__Canon>, System.Action`1<System.Exception>)

at Microsoft.Crm.Application.SMWrappers.GlobalRibbonSupport.CalculateExplorerCustomUI(ExplorerRibbonCalculation)

at Microsoft.ExceptionHelper.ExceptionFilter.TryFilterAllCatch(System.Action, System.Action`1<System.Exception>)

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()

at System.Threading.ThreadPoolWorkQueue.Dispatch()

Event Xml:

<Channel>Application</Channel>

<Computer>HANMUL-81L.saville.int</Computer>

</System>

<Data>Application: OUTLOOK.EXE