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Shopify connector error when importing return order

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Posted on by JO-04031427-0

We are experiencing an issue when integrating return orders.

For instance, let's say we have an order containing item A with a quantity of 2. The company managing our logistics sends a return via API by splitting the line into two separate lines with a quantity of 1 each, in order to assign a return reason to each quantity.

This process works correctly; however, when the connector imports the return order, an error occurs because both split lines contain the same Order Line ID, causing a failure in the following function:

ReturnLocations.Add(OrderLIneID,LocationId) cant work because he has 2 lines with same orderlineiD...

its on the codeunit : codeunit 30250 "Shpfy Returns API"

Since their is no event on the shopify connectors can someone give me some hint to find a solution ?

Thanks for your help !

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YUN ZHU 100,212 Super User 2026 Season 1 on at

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This looks like a standard issue. You can try submitting it to the following two places.

BC Yammer Group -> Shopify

Viva Engage : Dynamics 365 Business Central Partner Community (Formerly: Development) : Shopify Connector for Business Central : New Conversations

AL Issues

https://github.com/microsoft/al/issues

Thanks.

ZHU

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Nitin Verma 21,812 Moderator on at

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Hi,

You can try the below event to indentify and repocess it again.

codeunit 50101 "Custom Shopify Returns Handler" { [EventSubscriber(ObjectType::Codeunit, Codeunit::"Shpfy Returns API", 'OnAfterImportReturn', '', true, true)] local procedure OnAfterImportReturn(ErrorOccurred: Boolean; ReturnOrderNo: Code[20]) var CustomReturnLog: Record "Custom Return Log"; begin if ErrorOccurred then begin CustomReturnLog.Init(); CustomReturnLog."Return Order No." := ReturnOrderNo; CustomReturnLog."Error Description" := GetLastErrorText(); CustomReturnLog.Insert(); // Optionally, trigger a job to reprocess with corrected data ReprocessReturnOrder(ReturnOrderNo); end; end; local procedure ReprocessReturnOrder(ReturnOrderNo: Code[20]) var // Logic to retrieve, modify, and re-import the return order data begin // Implement logic to fetch the original JSON, modify OrderLineIds, and re-import end; }

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Khushbu Rajvi. 22,342 Super User 2026 Season 1 on at

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Hope this helps: https://learn.microsoft.com/en-us/dynamics365/business-central/shopify/troubleshoot

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Vahid Ghafarpour 12,258 on at

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