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Add Multiple Segments in RTM Journey

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Posted on by Cdubs-Husq

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Is it possible to to include multiple segments in a Dynamics 365 Marketing app Real-Time journey like you can in Outbound? If it is, it is not obvious and I can't figure it out. :-)

Does anyone know? This information, if a user can or cannot add multiple segments in a RTM journey, is not in the tutorial documentation.

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Haig Liu Microsoft Employee on at

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Hi Cdubs-Husq,

A journey can only start with one segment, but we can design a segment to include others:

I also tested using branches to differentiate contacts that are in different segments, but it fails.

Contacts' two lookup fields regarding segments are only useful for outbound segments and do not differentiate between contacts from different segments.

So I'm afraid we can't use different segments on the same journey like we can with outbound marketing.

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