web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Can't understand why the Downloaded sessions job is failing?

(1) ShareShare
ReportReport
Posted on by 162
Hi,
I try to rerun the jobs in downloaded sessions and it always give this error. I am not able to understand, why is it happening.
 
System.Threading.Tasks.TaskCanceledException: The operation was canceled.   at Azure.Core.CancellationHelper.ThrowOperationCanceledException(Exception innerException, CancellationToken cancellationToken)   at Azure.Core.CancellationHelper.ThrowIfCancellationRequested(CancellationToken cancellationToken)   at Azure.Core.Pipeline.ResponseBodyPolicy.ThrowIfCancellationRequestedOrTimeout(CancellationToken originalToken, CancellationToken timeoutToken, Exception inner, TimeSpan timeout)   at Azure.Core.Pipeline.ResponseBodyPolicy.<ProcessAsync>d__5.MoveNext()--- End of stack trace from previous location where exception was thrown ---   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)   at Azure.Core.Pipeline.HttpPipelineSynchronousPolicy.<InnerProcessAsync>d__5.MoveNext()--- End of stack trace from previous location where exception was thrown ---   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)   at Azure.Core.Pipeline.RedirectPolicy.<ProcessAsync>d__7.MoveNext()--- End of stack trace from previous location where exception was thrown ---   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)   at Azure.Core.Pipeline.RetryPolicy.<ProcessAsync>d__5.MoveNext()--- End of stack trace from previous location where exception was thrown ---   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at Azure.Core.Pipeline.RetryPolicy.<ProcessAsync>d__5.MoveNext()--- End of stack trace from previous location where exception was thrown ---   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)   at Azure.Storage.Blobs.BlobRestClient.<DownloadAsync>d__8.MoveNext()--- End of stack trace from previous location where exception was thrown ---   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)   at Azure.Storage.Blobs.Specialized.BlobBaseClient.<StartDownloadAsync>d__62.MoveNext()--- End of stack trace from previous location where exception was thrown ---   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)   at Azure.Storage.Blobs.Specialized.BlobBaseClient.<DownloadStreamingInternal>d__61.MoveNext()--- End of stack trace from previous location where exception was thrown ---   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)   at Azure.Storage.Blobs.PartitionedDownloader.<DownloadToAsync>d__9.MoveNext()--- End of stack trace from previous location where exception was thrown ---   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)   at Azure.Storage.Blobs.Specialized.BlobBaseClient.<StagedDownloadAsync>d__90.MoveNext()--- End of stack trace from previous location where exception was thrown ---   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)   at Azure.Storage.Blobs.Specialized.BlobBaseClient.<DownloadToAsync>d__89.MoveNext()--- End of stack trace from previous location where exception was thrown ---   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)   at Azure.Storage.Blobs.Specialized.BlobBaseClient.<DownloadToAsync>d__81.MoveNext()--- End of stack trace from previous location where exception was thrown ---   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)   at Microsoft.Dynamics.Retail.CommerceDataExchange.FileCopyOperation.<Download>d__12.MoveNext()--- End of stack trace from previous location where exception was thrown ---   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)   at Microsoft.Dynamics.Retail.CommerceDataExchange.SqlTargetRequestHandler.DownloadSessionFile()   at Microsoft.Dynamics.Retail.CommerceDataExchange.SqlTargetRequestHandler.GetDataPackage()   at Microsoft.Dynamics.Retail.CommerceDataExchange.SqlTargetRequestHandler.ApplyToTargetDatabase(SqlTargetRequestContext targetRequestContext)
 
 
Please help me to understand what can be wrong?
I have the same question (0)
  • Suggested answer
    Hana Xue Profile Picture
    Microsoft Employee on at
    Hi,
    From the error message you provided, it seems to indicate that a timeout or exception occurred during an operation involving an Azure service. You can check whether the network connection is stable and check the Azure service status. In addition, according to the screenshot information, you can refer to the CDXtroubleshooting document mentioned in the screenshot, which contains general problems and solutions to help you locate.
    Commerce Data Exchange troubleshooting - Commerce | Dynamics 365 | Microsoft Learn
    CDX Download jobs failing due to data package not found in UAT/Sandbox - Dynamics 365 Commerce | Microsoft Learn
    Best Regards,
    Hana
  • Shafeeque P. Profile Picture
    6,533 Moderator on at
    If you are on a tier 2 + environment, I would recommend you raise it with Microsoft support as it seems to be related to be an exception on the infrastructure.
  • Suggested answer
    S Gopi Krishna Profile Picture
    665 Super User 2026 Season 1 on at
    We faced a similar issue when upgrading to 10.0.39 Preview version and it seems like bug from MS Details for issue 900400 (dynamics.com) which was resolved in the QU.
  • Hana Xue Profile Picture
    Microsoft Employee on at
    Hi,
    Could you please let me know if your problem has been solved? What is your system version? Based on the known issues mentioned by S Gopi Krishna, you can download the fixes or perform the mitigations.
    Best Regards,
    Hana

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1
Mallesh Deshapaga Profile Picture

Mallesh Deshapaga 1,070

#2
Laurens vd Tang Profile Picture

Laurens vd Tang 238 Super User 2026 Season 1

#3
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 133 Super User 2026 Season 1

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans