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Microsoft Dynamics CRM (Archived)

Replicate Opportunity Sales Team functionality on other entities

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Posted on by 2

I'd like to be able to build the a list of users that represent and account team on the account form.  This would be essentially identical to the functionality of the sales team subgrid on the opportunity form.  But I can't figure out how it was done.

The subgrid on the Opportunities tab is using connections.  But when I add a connections subgrid to the Accounts form, I can't add new members directly (no new/add button appears). Instead I have to add a connection using the Connections command button or navigate to the associated records view which isn't preferred.

After finding another post elsewhere that mentioned using automatic access teams, I have added an "Account Team Template" access template and I've added a subgrid of users using the associated team members view and the proper template.  This works but I can't specify a role which is pretty important to me.

Anyone have insight to this?

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  • Verified answer
    ScottDurow Profile Picture
    21 on at

    Hi,

    As you have discovered, access teams and connection are very different features. Unfortunately the connections sub grid on the opportunity for is a special grid that can't be included else where at this time. You could create separate relationships from your account to users for each role and include a grid for each role if you really don't like the standard connection user experience.

    Hope this helps,

    Scott

  • Phillip U. Profile Picture
    2 on at

    Scott, thanks for the info.  It's a bit maddening when you come across a feature that looks so simple but turns out to be much more than is exposed.

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