I am facing an issue while installing Microsoft Dynamics CRM 2016 for Microsoft Office Outlook . The installation is getting failed with the exception - Microsoft Outlook isn't installed.
Microsoft Outlook Version : 2016 (64 Bit)
Below is the log details from CRM.
14:43:08| Info| === Setup bootstrap logging started 14/06/2017 2:43:08 PM ===
14:43:08| Info| Bootstrap version: 8.0.0.1088.
14:43:08| Info| Invoked with command line: "C:\New folder\SetupClient.exe"
14:43:08| Info| Running Microsoft Dynamic CRM 2016 for Outlook at : C:\New folder
14:43:08| Info| System Memory: 17102405632 Bytes
14:43:08| Info| Initializing COM.
14:43:08| Info| Initialized COM.
14:43:08| Info| No pending reboot detected
14:43:08| Info| No reboot required
14:43:08| Info| Uninitializing COM.
14:43:08| Info| Uninitialized COM.
14:43:08| Info| Error while obtaining outlook.exe path from MSI component information: 1607.
14:43:08| Info| Error while obtaining outlook.exe path from MSI component information: 1607.
14:43:08|Warning| Error OutlookError
14:43:08| Info| Microsoft Outlook isn't installed.
14:43:09| Info| IsIeInstalled=1
14:43:09| Info| Current OS Version: 6.2.9200
14:43:09| Info| ServicePack:
14:43:09| Info| System Type: Workstation
14:43:09| Info| Suite Mask: 0x0100
14:43:09| Info| === Setup bootstrap logging ended 14/06/2017 2:43:09 PM ===
14:43:09| Info| === Setup bootstrap logging started 14/06/2017 2:43:09 PM ===
14:43:09| Info| Bootstrap version: 8.0.0.1088.
14:43:09| Error| Installation of Microsoft Dynamics CRM for Outlook failed.
I tried the below mentioned steps and getting the same error on installation again.
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Close the Outlook application if already open in machine.
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Uninstall the CRM Outlook client from Programs and Features in Control Panel.
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Delete the Microsoft Dynamics CRM Folder from Program files for 64 bit OS and Program Files (x86) for 32 Bit OS.
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Navigate to "C:\Users\<logged_in_user>\AppData\Roaming\microsoft" and delete the MSCRM Folder.
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Navigate to "C:\Users\<logged_in_user>\AppData\Local\microsoft" and delete the MSCRM Folder.
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Navigate to "C:\Users\<logged_in_user>\AppData\Local\Temp" and delete all the files in temp folder.
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Navigate to “C:\Windows\Temp” and delete all the files in the temp folder.
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Launch the Registry Editor (Start ->Run -> regedit)
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Delete the following registry keys if available in the registry editor .
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HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient
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HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM
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HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM_Setup
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HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRMClient
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HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\MSCRM
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HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\MSCRM_Setup
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HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\MSCRMClient
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Reboot the machine.
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Install Microsoft Dynamics CRM 2016 for Microsoft Office Outlook (Outlook client) from the below mentioned link. Please make sure that you install 32 bit CRM client if the outlook version is 32 bit. If the outlook version is 64 bit then install the 64 bit CRM client.
https://www.microsoft.com/en-us/download/details.aspx?id=50370
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Install Microsoft Dynamics CRM 2016 Service Pack 1 (on-premises) from the below mentioned link. Please make sure that you install 32 bit CRM client if the outlook version is 32 bit.
If the outlook version is 64 bit then install the 64 bit CRM client.
https://www.microsoft.com/en-us/download/details.aspx?id=52662
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