2016 E-mail Tracking Error

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When using the "Tracking" feature in Outlook 2016. Trying to track an e-mail, the following error is displayed:

"An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organizations Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support."

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Adrian Begovich 1,027 Moderator on at

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Hi brandonwhilden,

Is there a Download Log File button underneath the error message? If there is, click the button and paste the log here for us to analyse.

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Community Member on at

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Thanks for the prompt reply, unfortunately Download Log File was not an option. How can I attach or forward a screen shot of the error? I am new to this....

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Adrian Begovich 1,027 Moderator on at

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Hi brandonwhilden,

This article will teach you how to create a screenshot on a PC.

Click the Use rich formatting button when creating a reply, followed by the Insert/Edit Media button to upload your screenshot.

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Thanks!

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David Jennaway 14,065 on at

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Does this error happen for all emails and for all users, or just for some emails or users ?

If it applies for all (or many) users, it may be a server-side issue. If so, try enabling tracing , and the trace log may give more useful information.

If it's specific to one user, I'd suggest reinstalling the Outlook client

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Community Member on at

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Sorry for the delayed response. I re-installed MS Office 2016, ran updates, same error. It seems to be within a specific account, so may be at the Db level.

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Upgraded to Microsoft Dynamics CRM 2016 (8.1.1.1005)(DB 8.0.0.1088), the error is gone but now e-mails from CRM in the Contract process are sending multiple times.

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