Hi Nesona,
We have all run into this problem a time or two. Although frustrating, it's always been solveable. Here is my list of check items. Many of them have already been mentioned in this post, but to make it easier to find, I have repeated them.
1. Check your upgrade path and make sure you match the builds as well as the version - this is VERY important.
mbs.microsoft.com/.../hottopic_mdgp2010_update.htm to Microsoft Dynamics GP 2010
mbs.microsoft.com/.../hottopic_mdgp2010_update.htm to Microsoft Dynamics GP 2010
2. Look at the error log for how many times the product incompatibility is listed. The number of times listed counts the number of companies encountering the problem.
3. Look at the Dynamics.set file for the presence of the bad product. If you are not using the product, remove it from the dynamics.set file.
4. In the products listed above, there was a problem with the Dynamics Online Services in version 10.0.1458 product. I simply removed it from the .set file and reinstalled it. This product come out in one of the Service packs and sometimes didn't install correctly.
5. Clean up your companies to make sure the companies per dynamics are the same as the companies per sql. The script I use to fix the missing or extra company problem is listed below. This script is part of KB 855361
/* ClearCompanys.sql - Script that will clear out all entrys in the DYNAMICS
database referencing databases that no longer exist on the SQL Server.
Requirements:
Company database you wish to have cleaned out of the tables in the DYNAMICS
database must be removed from the SQL server before running this script.
Ensure that all your databases have been restored or they will be erased
from the DYNAMICS database.
*/
set nocount on
/* Remove all references in the company master (SY01500) for databases that
Do not exist on the SQL Server */
delete DYNAMICS..SY01500 where INTERID not in
(select name from master..sysdatabases)
/* Clear out all tables in DYNAMICS database that have a CMPANYID field
that no longer matches any Company ID's in the SY01500 */
USE DYNAMICS
declare @CMPANYID char(150)
declare CMPANYID_Cleanup CURSOR for
select 'delete ' + o.name + ' where CMPANYID not in (0,-32767)'
+ ' and CMPANYID not in (select CMPANYID from DYNAMICS..SY01500)'
from sysobjects o, syscolumns c
where o.id = c.id
and o.type = 'U'
and c.name = 'CMPANYID'
and o.name <> 'SY01500' order by o.name
OPEN CMPANYID_Cleanup
FETCH NEXT from CMPANYID_Cleanup into @CMPANYID
while (@@FETCH_STATUS <>-1)
begin
exec (@CMPANYID)
FETCH NEXT from CMPANYID_Cleanup into @CMPANYID
end
DEALLOCATE CMPANYID_Cleanup
go
/* Clear out all tables in DYNAMICS database that have a companyID field
that no longer matches any Company ID's in the SY01500 */
USE DYNAMICS
declare @companyID char(150)
declare companyID_Cleanup CURSOR for
select 'delete ' + o.name + ' where companyID not in (0,-32767)'
+ ' and companyID not in (select CMPANYID from DYNAMICS..SY01500)'
from sysobjects o, syscolumns c
where o.id = c.id
and o.type = 'U'
and c.name = 'companyID'
and o.name <> 'SY01500'
set nocount on
OPEN companyID_Cleanup
FETCH NEXT from companyID_Cleanup into @companyID
while (@@FETCH_STATUS <>-1)
begin
exec (@companyID)
FETCH NEXT from companyID_Cleanup into @companyID
end
DEALLOCATE companyID_Cleanup
go
/* Clear out all tables in DYNAMICS database that have a db_name field
that no longer matches any company names (INTERID) in the SY01500 */
USE DYNAMICS
declare @db_name char(150)
declare db_name_Cleanup CURSOR for
select 'delete ' + o.name + ' where db_name <> ''DYNAMICS'' and db_name <> ''''
and db_name not in (select INTERID from DYNAMICS..SY01500)'
from sysobjects o, syscolumns c
where o.id = c.id
and o.type = 'U'
and c.name = 'db_name'
set nocount on
OPEN db_name_Cleanup
FETCH NEXT from db_name_Cleanup into @db_name
while (@@FETCH_STATUS <>-1)
begin
exec (@db_name)
FETCH NEXT from db_name_Cleanup into @db_name
end
DEALLOCATE db_name_Cleanup
GO
set nocount on
/* Clear out all tables in DYNAMICS database that have a dbname field
that no longer matches any company names (INTERID) in the SY01500 */
USE DYNAMICS
declare @dbname char(150)
declare dbname_Cleanup CURSOR for
select 'delete ' + o.name + ' where DBNAME <> ''DYNAMICS'' and DBNAME <> ''''
and DBNAME not in (select INTERID from DYNAMICS..SY01500)'
from sysobjects o, syscolumns c
where o.id = c.id
and o.type = 'U'
and c.name = 'DBNAME'
set nocount on
OPEN dbname_Cleanup
FETCH NEXT from dbname_Cleanup into @dbname
while (@@FETCH_STATUS <>-1)
begin
exec (@dbname)
FETCH NEXT from dbname_Cleanup into @dbname
end
DEALLOCATE dbname_Cleanup
GO
set nocount on
/* Remove all stranded references from the other Business Alerts table that
no longer exist in the SY40500 */
delete SY40502 where BARULEID NOT IN (SELECT BARULEID FROM SY40500)
delete SY40503 where BARULEID NOT IN (SELECT BARULEID FROM SY40500)
delete SY40504 where BARULEID NOT IN (SELECT BARULEID FROM SY40500)
delete SY40505 where BARULEID NOT IN (SELECT BARULEID FROM SY40500)
delete SY40506 where BARULEID NOT IN (SELECT BARULEID FROM SY40500)
GO
6. There is an Automated Solution for deleting the company here: mbs.microsoft.com/.../automatedsolutions.htm solutions
That's a good start. Let us know how it works out!
Kind regards,
Leslie
