Need Of New Credit Card Processor

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Posted on by Community Member Microsoft Employee

I have been using Mercury Payment Systems for over 7 years and they have been fantastic to work with but they are changing their bank sponsorship to Wells Fargo. Wells Fargo has a policy not to allow merchants that sell Adult novelty or related products. We have 7 brick and mortar stores. They have given us 28 days to find some one else to processor our credit cards. Can anyone give me some leads to whom you use and have had great service with competitive rates that of course works with RMS current version?

Also is it possible to the voucher Module as a typical gift card system as Mercury handles our Gift cards.

Thanks In advance

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Community Member Microsoft Employee on at

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RE: Need Of New Credit Card Processor

We are in the adult area of retail. Wells Fargo considers us high risk although we don't do eCommerce. We rarely ever have charge back maybe once a year not bad for 7 stores. We are going to give CCPS and BancTek a whirl and see which one gives the best service then settle into one in 6 months. Thanks for input.
Community Member Microsoft Employee on at

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RE: Need Of New Credit Card Processor

The reason I ask is that some of the processors will board you, as an adult shop, IF you do not sell videos.
Taier P 908 on at

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RE: Need Of New Credit Card Processor

We use Heartland Payment Systems here, and have had no complaints or problems with them. In fact, we like them so much, we use them to do our payroll, and our gift card too...

www.heartlandpaymentsystems.com

1-888-904-6733
Community Member Microsoft Employee on at

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RE: Need Of New Credit Card Processor

Do you sell videos in your shops?
Community Member Microsoft Employee on at

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RE: Need Of New Credit Card Processor

I have used them for a while.

During the time I incorporated creating a new merchant account and ported over to it. The transition was seamless and the support was helpful.
Community Member Microsoft Employee on at

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RE: Need Of New Credit Card Processor

I took your suggestion on First Data and have contacted them. The rates are good but I read a lot of bad reviews about there customer support. What has been your experience with their support? Anyone had much experience with First Data support?
Community Member Microsoft Employee on at

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RE: Need Of New Credit Card Processor

TSYS Merchant Solutions will work well.
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Community Member Microsoft Employee on at

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RE: Need Of New Credit Card Processor

When we setup our company we were referred to Chase Paymentech for credit card processing using TSYS.

This division was bought out by FirstData who we still use today.

You can try them at this number 1-800-658-7851.