MS Dynamics CRM Online - Speed Issues

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Posted on by James Barrie

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Hi,

In our organisation we are having CRM performance issues when using IE or Chrome. We upgraded our CRM environment from 2011 to 2013 on 7th March. For a couple of weeks IE was far slower than Chrome (by around 3 seconds). MS told us that they rolled out a patch which resolved this issue.

Over the past few weeks we have had instances where performance decreases over time, performance is fine and then the browser hangs or the response times are poor throughout the whole day.

Has anyone else experienced this? What settings should be applied in order to get the best from MS Dynamics CRM 2013 online for:-

User browsers

Proxy servers

Firewalls

Other hardware/software

We are really struggling and CRM's reputation is suffering within our business. The 2013 upgrade came with a lot of issues for our business which we are working through but by far the biggest issue being brought up is response times dipping/being poor.

Regards,

James

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It's probably difficult to diagnose without knowing your complete setup, but a good start is to use the diagnostic tool to look for bottlenecks:

http://<YourCRMServerURL>/tools/diagnostics/diag.aspx

Try that first and see if anything jumps out.

R

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James Barrie 190 on at

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Thank you for the link. I will get any affected users to run this link when the issue arises. Can you tell me what the "Action" column means please?

Regards,

James

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Josh Thompson 1,115 on at

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I believe the action column is going to be blank when you run this unless there are additional options. You may see "additional tests" with a "Run" button in the action column.

With your latency test you want to see <150ms. At 150 or less, MS expects an unmodified account form to load in approximately 2 seconds or less. Are you using IE 9 or 10?

There are some IE "fixes" and registry things you can do to speed up the performance:

www.dynamicscrmpros.com/dynamics-crm-2011-performance-tuning-part-1

www.dynamicscrmpros.com/microsoft-dynamics-crm-2011-performance-tuning-part-2

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James Barrie 190 on at

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Hi,

Your answer points to CRM 2011 settings. We are experiencing issues with CRM 2013 online.

We are using a mixture of Chrome and IE. The majority of our users moved to Chrome due to issues with CRM 2013 not working correctly with IE10. Chrome was quicker, customisations worked better etc.

Are there any settings/fixes we should be aware of which are known to resolve/aid in the issue we are seeing?

Regards,

James

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Nina P. 2,195 on at

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Hi James,

I am sorry to hear that you are experiencing performance issues with CRM2013 Online.

I would like to recommend you the below action plan which will help you/us better understand the current state of the issue.

1. Collect the below information

• How does the issue currently look like? Do you experience latency, slow performance?

• Does the issue occur by performing a certain action/ actions?

• If not, can you please still describe an example action when you have experienced the issue? How long was the latency? What is the expected time for this action?

• Does the issue occur at particular time during the day?

• Is there any further pattern when the issue occurs which you have identified?

• How many users are affected by the issue?

• How often the issue does occur?

2. Once you have identified a repro scenario test the same from a different network than the one at work

3. Run the below Diagnostics Tool as suggested by Robert and Thomas earlier - 2 times from a moment when the performance is well and second time while you are running the identified scenario

Diagnostics Tool:

Run the Diagnostics tool:

1. Log in to your CRM Online organization as a user in an Admin role.

2. Navigate to the appropriate relative path for your organization. https://<orgname>.crm4.dynamics.com/tools/diagnostics/diag.aspx for Online

3. Click the Run button for All Tests.

The client latency tool provides insight into the network conditions you are working with. What we’ve been given as a general guideline from our product team is that performance will start to degrade at:

• Latency > 150 ms

• Bandwidth < 50 KB/sec

See the Whitepaper "Optimizing and maintaining client performance for Microsoft Dynamics CRM 2011 and CRM Online" , www.microsoft.com/.../details.aspx

"Microsoft Dynamics CRM is designed to work best over networks with latency under 150 ms (milliseconds) and bandwidth greater than 50 kbps (kilobytes per second). , p. 12

4. Once you have confirmed that the network conditions met the requirements, I would suggest you to benefit from the included into your CRM Online subscription Technical Support and open a Support Request with CRM Technical Support at the following link - www.microsoft.com/.../contact-technical-support.aspx. You will then work with our team to identify a custom solution for your particular environment. Please provide my colleagues the information you have collected for the issue to date.

5. In addition, I am providing you the link to the White Paper “Optimizing and maintaining client performance for Microsoft Dynamics CRM 2011 and CRM Online” www.microsoft.com/.../details.aspx which is still applicable for CRM2013.

Please let us know if this helps.

Thank you for using Microsoft Dynamics CRM Communities.

Nina Peneva

Support Engineer

Microsoft Dynamics CRM

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Josh Thompson 1,115 on at

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I realize what I posted references 2011. However many of the local settings you can control on the client side still apply. Have you run the diagnostic tests that Robert provided? That will help you understand if the issues are network related, vs CRM Online vs. Client configuration. If it's slow, it will be because of one or more of those three things.

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