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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Missing Microsoft Dyna...
Microsoft Dynamics CRM (Archived)

Missing Microsoft Dynamics CRM security role CRM 2016 on-premise

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Posted on by Sirodjon 80

There are duplicate contacts i am trying to merge as a System Administrator but it would not let me merge them. I have re-assigned them to CRM Admin as the new owners but still cant merge. The previous owners and creators are no longer with the company.

I get the error below when i try to merge the records;

Missing Microsoft Dynamics CRM security role

Access to Microsoft Dynamics CRM has not yet been fully configured for this user. The user needs at least one security role before you can continue

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Missing Microsoft Dynamics CRM security role CRM 2016 on-premise

    Apparently, there is still something that is owned by the disabled user under thos contacts. look at the records and see if there is any lookup or subgrid records and see who owns those.

  • TylerS.Dev Profile Picture
    TylerS.Dev 725 on at
    RE: Missing Microsoft Dynamics CRM security role CRM 2016 on-premise

    have you check related entity record such as account as initially suggested?

  • Sirodjon Profile Picture
    Sirodjon 80 on at
    RE: Missing Microsoft Dynamics CRM security role CRM 2016 on-premise

    Hi Tyler, I reassigned the records created by the disabled users only. Unfortunately, there is no error log generated.

  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Missing Microsoft Dynamics CRM security role CRM 2016 on-premise

    When you merge the records, the child records gets moved to the master records. So it is poosible that the error is appearing for some other records related to the contact and not the contact itself.

    Hope this helps.

  • Suggested answer
    TylerS.Dev Profile Picture
    TylerS.Dev 725 on at
    RE: Missing Microsoft Dynamics CRM security role CRM 2016 on-premise

    Did you check to make sure both original and duplicated contacts' users are re-assigned?

    Also, have you check the accounts links to those contacts to see if those are expired users as well?

    Also, is there a detail error log you can provide?

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