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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Returns Management - E...
Microsoft Dynamics GP (Archived)

Returns Management - Error message RTV Header

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Posted on by Kevin@MIG 60

When doing a RTV Entry/Update then access the RTV - Outbound Serial Entry window getting this error message:

This equipment Vendor ID does not match the RTV Header

Any suggestions on how to get past this issue?

Regards,

Kevin

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  • Suggested answer
    Naga Kiran Profile Picture
    Naga Kiran on at
    RE: Returns Management - Error message RTV Header

    Please check if the Equipment/Serial Number - Item Number combination has a different Vendor ID setup to the Vendor ID in the RTV Entry/Update window. You can check the Vendor ID assigned to a Equipment/Serial Number in Equipment maintenance window (Cards >> Service Call Management >> Equipment) by selecting the Equipment/Serial number the item assigned with.

    Hope this helps.

  • Community Member Profile Picture
    Community Member on at
    RE: Returns Management - Error message RTV Header

    Naga Kiran is correct. It did resolve an issue I had with the same error. Thanks a lot Kiran.

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