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218We have a situation where the product from Shopify and Item in BC is synced together however, there is platform that sends orders into the shopify store as the same product number but the description is different. When that order comes into BC, we see the shopify order with the correct item no and different description , the BC sales order gets created but the item lines from shopify does not pass to the BC sales order line. Any chance anybody has faced this exact scenario and how did you resolve it?
Shopify Product SKU: 123 description: ABC Part
BC Item SKU: 123 description ABC Part
Shopify Order lines:
SKU: 123 description: XYZ Part
SKU: 123 description: XYZ Part
Shopify Order in BC:
SKU: 123 description XYZ Part
SKU: 123 description XYZ Part
BC Sales Order:
Missing sales line
Missing sales line
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