Supply chain | Supply Chain Management, Commerce

Unable to open the Production floor management workspace

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Posted on by BillDoors

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Hi all,

The issue is replicable through different many browsers. I’ve tried with IE, chrome, and Edge, and all fail. When attempting to access the workspace, all other sessions fail to connect to the environment until the timeout message is received on the original session that tried to access the environment. I’ve added screenshots with the error messages and details to this message.

We’ve restarted services on the machine as suggested and no changes in the situation, trying to access the workspace will freeze the current and any new sessions until the original request times out.

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André Arnaud de Cal... 298,933 Super User 2025 Season 2 on at

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RE: Unable to open the Production floor management workspace

Hi Bill,

Can you tell which exact key was enabled?

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BillDoors 457 on at

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RE: Unable to open the Production floor management workspace

Hi all,

Unfortunately that solution was attempted by the IT team last night and it did not resolve the problem.

It seemed like a good idea

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Rahul Mohta 21,032 on at

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RE: Unable to open the Production floor management workspace

let us know if DB sync helped

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André Arnaud de Cal... 298,933 Super User 2025 Season 2 on at

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RE: Unable to open the Production floor management workspace

Hi Bill,

Which exact license key did you enable? It might be relevant. In some cases a database synchronization is required after enabling a key.

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BillDoors 457 on at

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RE: Unable to open the Production floor management workspace

Thanks all for the inputs, I really appreciate your help.

There are no customizations, this issue started happening right after activating the license key (not sure if relevant)

I'd like to try that clean build with a full DB to see what happens. Is there any doc or link I can check?

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Rahul Mohta 21,032 on at

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RE: Unable to open the Production floor management workspace

as Andre and Mohamed suggested, try a clean build with full DB sync and try again and suggest

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moshoman on at

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RE: Unable to open the Production floor management workspace

Hi Bill,

Please ensure if you recently deploy an extension to build the application and sync the DB, If you still encounter this issue please proceed by submitting a service request to the support team and attach the session information after a recent repro.

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André Arnaud de Cal... 298,933 Super User 2025 Season 2 on at

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RE: Unable to open the Production floor management workspace

Hi Bill,

Can you check if there are customizations on this environment? If not, you can log an incident for Microsoft Support.

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BillDoors 457 on at

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RE: Unable to open the Production floor management workspace

Hi Rahul and Andre, thanks for your inputs.

This is only happening to this workspace. This is a PU35 version, cloud environment

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Rahul Mohta 21,032 on at

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RE: Unable to open the Production floor management workspace

it works for me in PU34 and PU35 and earlier as well

could u try opening session again and with adequate security access

if issue comes again would need to use session ID to get more details from LCS for production env.

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