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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2013 Subgrid Page ...
Microsoft Dynamics CRM (Archived)

CRM 2013 Subgrid Page Navigation Disappears

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Posted on by TS2a

If there are more rows than what is set to show in a subgrid within a Form you get (to the right of the subgrid) navigation buttons to load the next page of records. I have noticed however that when you get to the last page the navigation buttons disappears - this means users can't navigate back to the previous page or the first page. Is anyone else experiencing this? Any advice or is it just a matter of waiting for this to be fixed in a future Rollup? 

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  • Community Member Profile Picture
    Community Member on at
    RE: CRM 2013 Subgrid Page Navigation Disappears

    Hi TS2a,

    Can you please give me your build number?

    Regards,

    Vivek

  • TS2a Profile Picture
    TS2a on at
    RE: CRM 2013 Subgrid Page Navigation Disappears

    Hi Vivek

    We are at Build Number: 6.0.3.106 (DB 6.0.3.106).

    We have just had Rollup 3 installed. Unfortunately, I am not able to verify if this issue occurred in previous builds.

  • Lisa Duong Profile Picture
    Lisa Duong 10 on at
    RE: CRM 2013 Subgrid Page Navigation Disappears

    I am experiencing this with CRM Online in both the Outlook Plugin and Internet Explorer.  I am fairly certain this began happening rather recently, but can't give an exact time frame. I have to refresh my form to get back to the prior subgrid page.

    CRM Online 6.1.1.123

    Outlook 6.1.0.581.

    -Lisa

     

  • TS2a Profile Picture
    TS2a on at
    RE: CRM 2013 Subgrid Page Navigation Disappears

    Thanks for your reply Lisa. It confirms that I am not alone experiencing this.

    Unfortunately I have not heard anything from Microsoft so I am not sure they are even aware of this.

  • Suggested answer
    Alex Sorokoletov Profile Picture
    Alex Sorokoletov on at
    RE: CRM 2013 Subgrid Page Navigation Disappears

    This is still reproduced on Microsoft Dynamics® CRM Online Spring '14 (6.1.1.123) (DB 6.1.1.123)

    I was able to fix this with a script that is placed on a form:

    /* how to fix disappearing paging in CRM in subgrids */

    Mscrm.GridControlLite.prototype.updateVisibility_backup_proto = Mscrm.GridControlLite.prototype.updateVisibility;
    Mscrm.GridControlLite.prototype.updateVisibility = function (totalRecordCount, recordsPerPage, statusBar) {
        if (!IsNull(statusBar) && this.get_gridType() === Mscrm.GridControl.inlineSubGrid) {
            /*
    if (totalRecordCount > recordsPerPage)
    statusBar.style.visibility = "visible";
    else  if (!this.$0_3.get_moreRecords())
    statusBar.style.visibility = "hidden";
    */
            statusBar.style.visibility = "visible";
            this.handleStatusBar()
        }
    }
    $P_CRM('.ms-crm-ListControl-Ex-Lite').each(function () {
        var subGridId = $(this).attr('id');
        var component = $find(subGridId);
        if (component) {
            /* fix broken subgrid statusbar */
            component.updateVisibility_backup = component.updateVisibility;
            component.updateVisibility = function (totalRecordCount, recordsPerPage, statusBar) {
                if (!IsNull(statusBar) && this.get_gridType() === Mscrm.GridControl.inlineSubGrid) {
                    /*
    if (totalRecordCount > recordsPerPage)
    statusBar.style.visibility = "visible";
    else  if (!this.$0_3.get_moreRecords())
    statusBar.style.visibility = "hidden";
    */
                    statusBar.style.visibility = "visible";
                    this.handleStatusBar()
                }
            }
            if (console && console.log)
                console.log('fixed for' + subGridId);
            /* END fix broken subgrid statusbar */
        }
    });
  • Suggested answer
    TS2a Profile Picture
    TS2a on at
    RE: CRM 2013 Subgrid Page Navigation Disappears

    Thanks for your reply Alex. I confirm that this has fixed this issue. I hope however that Microsoft will fix this within CRM so that there is no need to add this additional code to every individual form that has a subgrid.

  • Alex Sorokoletov Profile Picture
    Alex Sorokoletov on at
    RE: CRM 2013 Subgrid Page Navigation Disappears

    You are right, unfortunately I had no time to wait for the fix :)

  • Lisa Duong Profile Picture
    Lisa Duong 10 on at
    RE: CRM 2013 Subgrid Page Navigation Disappears

    Yes, thanks, it worked for us too...but I also am hoping the Microsoft fixes this so that it works as it used to...without a workaround :)

  • Community Member Profile Picture
    Community Member on at
    RE: CRM 2013 Subgrid Page Navigation Disappears

    This gives me an error when bulk editing accounts. I applied your script to the account entity:

    Microsoft Dynamics CRM Error Report Contents

     

    <CrmScriptErrorReport>

      <ReportVersion>1.0</ReportVersion>

      <ScriptErrorDetails>

       <Message>Unable to get property 'prototype' of undefined or null reference</Message>

       <Line>3</Line>

       <URL>/.../WebResources/new_subgridpaging</URL>

       <PageURL>/_grid/cmds/dlg_bulkedit.aspx?iObjType=1&iTotal=43</PageURL>

       <Function>idControlLite.prototype.updateVisibility_backup_proto=Mscrm.GridControlLite.prototype.updateVisibility;Mscrm.GridControlLite.prototype.updateVisibility=function(totalRecordCount,recordsPerPage,statusBar)</Function>

       <CallStack>

        <Function>idControlLite.prototype.updateVisibility_backup_proto=Mscrm.GridControlLite.prototype.updateVisibility;Mscrm.GridControlLite.prototype.updateVisibility=function(totalRecordCount,recordsPerPage,statusBar)</Function>

       </CallStack>

      </ScriptErrorDetails>

      <ClientInformation>

       <BrowserUserAgent>Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E)</BrowserUserAgent>

       <BrowserLanguage>en-US</BrowserLanguage>

       <SystemLanguage>en-US</SystemLanguage>

       <UserLanguage>en-US</UserLanguage>

       <ScreenResolution>1600x900</ScreenResolution>

       <ClientName>Web</ClientName>

       <ClientTime>2014-09-30T12:44:21</ClientTime>

      </ClientInformation>

      <ServerInformation>

        <OrgLanguage>1033</OrgLanguage>

        <OrgCulture>1033</OrgCulture>

        <UserLanguage>1033</UserLanguage>

        <UserCulture>1033</UserCulture>

        <OrgID>{...}</OrgID>

        <UserID>{...}</UserID>

        <CRMVersion>6.1.1.123</CRMVersion>

      </ServerInformation>

    </CrmScriptErrorReport>

  • Alex Sorokoletov Profile Picture
    Alex Sorokoletov on at
    RE: CRM 2013 Subgrid Page Navigation Disappears

    Thank you for the report, I will check the code. However, please keep in mind that this is my own fix and not official fix from Microsoft. 

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