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ReportHi there,
I am in the process of running a billing run in GP field services for the 14th of November. the intention is to bill customers for meter overages between 18 October and 14 November. in order to achieve this, I ran a billing run with a due date of the 17th October in order to generate invoices for any previous overages, so that only the period that I want will be calculated at invoice time.
to my dismay, contract billing is still including readings prior to 17 October when it calculates overages. it seems to simply be bringing the total down as I change my due date and has not actually marked the old readings as invoiced.
I am at a loss as to what is going wrong, so if anyone has any ideas as to how I can convince field services that the overages before 18 October have ben billed, I will be massively grateful.
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