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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Problem with configura...
Microsoft Dynamics CRM (Archived)

Problem with configuration of Outlook 2013 CRM 2013 plugin

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Posted on by mfrankel 730

We are using an on-premise version of CRM 2013.  We recently upgraded from CRM 2011 to CRM 2013.  My Outlook plugin worked fine for CRM 2011.  When upgrading to the 2013 plugin, I ran into errors similar to that which I had for CRM 2011 (https://community.dynamics.com/crm/f/117/t/121946.aspx), which was solved (https://community.dynamics.com/crm/f/117/p/122503/259557.aspx#259557).  I have tried similar methods to no avail.  If I remove all credentials and try to configure the plugin I get the bogus generic credential created (Microsoft_CRM_http://server:port) and the error "Caller was not authenticated by server".  If I wipe all credentials, and sign in once via Internet Explorer and save proper credentials, I get the same old error from CRM 2011 plugin below.  However, the issue before was visible from the Security log in the event viewer on the server side.  What was happening was that my local domain was trying to push through the system with logging on the other domain that the CRM was on.  Now, when I view the security event log, I see the other domain logging on correctly.  I've ran through all the steps in troubleshooting and in my post from CRM 2011 and nothing has solved this issue.  I would appreciate any community help so that I do not have to hire this out again.

09:06:55| Info| Fill organization comboBox with server information.
09:06:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute
09:06:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
09:06:56| Info| Action type : Add.
09:06:56| Info| Add GlobalRepositoryConfigurator.
09:06:56| Info| Add AddinConfigurator.
09:06:56| Info| Add OrganizationRepositoryConfigurator.
09:06:56| Info| Add PrimaryConfigurator.
09:06:56| Info| Add OutlookConfigurator.
09:06:56| Info| Add FinalConfiguratorConfigurator.
09:06:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
09:06:56| Info| Get action list.
09:06:56| Info| Get action total progress : 55.
09:06:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionEntry
09:06:56| Info| Action command type : Add.
09:06:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
09:06:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
09:06:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
09:06:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
09:06:56| Info| Deleted user application files.
09:06:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
09:06:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
09:06:56| Info| Copied registry values created by setup in HKLM to HKCU on configuration
09:06:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
09:06:56| Info| Set default settings to client configuration.
09:06:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
09:06:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
09:06:56| Info| ASP Net version key name : Software\Microsoft\ASP.NET\4.0.30319.0
09:06:56| Info| ASP Net install path : C:\Windows\Microsoft.NET\Framework\v4.0.30319\
09:06:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
09:06:56| Info| Created Crm allow list key.
09:06:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
09:06:56| Info| Set laptop client registry key values.
09:06:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
09:06:56| Info| No extended chars in http://neuromancer:5555/RippleCRM/XRMServices/2011/Organization.svc were found. No need for short naming.
09:06:56| Info| Set platform root registry keys.
09:06:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
09:06:56| Info| Set platform root key value.
09:06:56| Info| Set user id registry key.
09:06:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
09:06:56| Info| Set configuration registry key values.
09:06:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
09:06:56| Info| Added SQM registry keys.
09:06:56| Info| Added SQM queue directory.
09:06:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
09:06:56| Info| Added SQM registry key values and directory.
09:06:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
09:06:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
09:06:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
09:06:56| Info| Enabled the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
09:06:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
09:06:56| Info| Deleted the resiliency keys under Software\Microsoft\Office
09:06:56| Info| Deleted the resiliency keys under Software\Microsoft\Office
09:06:57| Info| Deleted the resiliency keys under Software\Microsoft\Office
09:06:57|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
09:06:57|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
09:06:57|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
09:06:57| Info| Registered the form region for IPM.Note in Office registry hive.
09:06:57| Info| Registered the form region for IPM.Appointment in Office registry hive.
09:06:57| Info| Registered the form region for CRM.Task in Office registry hive.
09:06:57| Info| Registered the form region for CRM.Contact in Office registry hive.
09:06:57|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
09:06:57|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
09:06:57| Info| Created Crm integrate key.
09:06:57|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
09:06:57|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
09:06:57|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
09:06:57|Warning| Error deleting file C:\Users\Mitch\AppData\Local\Microsoft\MSCRM\Client\8065d494-65bf-4ca9-9955-f9911ea3879bFalse.sdf: The process cannot access the file 'C:\Users\Mitch\AppData\Local\Microsoft\MSCRM\Client\8065d494-65bf-4ca9-9955-f9911ea3879bFalse.sdf' because it is being used by another process.. Marking it for the deletion upon the reboot.
09:06:57|Warning| Error deleting file C:\Users\Mitch\AppData\Local\Microsoft\MSCRM\Client\MetadataCache-8065d494-65bf-4ca9-9955-f9911ea3879b.sdf: The process cannot access the file 'C:\Users\Mitch\AppData\Local\Microsoft\MSCRM\Client\MetadataCache-8065d494-65bf-4ca9-9955-f9911ea3879b.sdf' because it is being used by another process.. Marking it for the deletion upon the reboot.
09:06:57|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
09:06:57|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
09:06:57| Info| Set org-based registry values.
09:06:57|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
09:06:57|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
09:06:57|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
09:06:57|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
09:06:57| Info| Set Primary Org values.
09:06:57|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
09:06:57|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure
09:06:57|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
09:06:57| Info| Logon mapi store
09:06:57| Info| Logon admin service
09:06:57|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
09:06:57|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
09:06:57| Info| Query all rows in msg service table
09:06:57|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
09:06:57|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
09:06:57|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
09:06:57|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime
09:06:58| Error| Exception : An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support. at Microsoft.Crm.MapiStore.DataStore.WaitInitialized()
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
09:06:58| Error| Exception : Server was unable to process request.

 

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi,

    The Exception says an error has occurred and server was unable to process request. This is quite generic and doesn't give much clue of the problem. I would enable CRM Server side platform traces and look for errors at the same timestamp.

    Hope this helps.

  • Verified answer
    mfrankel Profile Picture
    mfrankel 730 on at

    After receiving support from a Microsoft Partner - The issue was found to be that the CRM server was using a name and not IP address.  When creating credentials for the system, credentials were created and saved from IE using the IP address.  This mismatch caused the failure.

  • Community Member Profile Picture
    Community Member on at

    Hi mfrankel,

    Could you explain in detail how to solve it as i also have same issue?

    Thank you!

    Voudda

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