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Microsoft Dynamics CRM (Archived)

Email router for Dynamics 365 v 9.0 online

Posted on by 53

Hi,

Is there any update available for Email router to work on Dynamics 365 v 9.0 online? I am running email router for Dynamics 365 v 8.2 and wanted to know if we have any update version of email router  to support latest version of Dynamics 365(v 9.0). I cant use server side sync.

Thanks

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  • Seenivasan M Profile Picture
    Seenivasan M 305 on at
    RE: Email router for Dynamics 365 v 9.0 online

    Hi All,

    We have configured Email router for Dynamics 365 9.0v. But, we are not able to see queue mailboxes in Test Access Tab of Email router.

    And, only crm user mailbox showing in email router.

    Any idea? Please help me.

    Thanks in advance.

  • RE: Email router for Dynamics 365 v 9.0 online

    This is working..thanks ...

  • Suggested answer
    Aric Levin Profile Picture
    Aric Levin 30,188 on at
    RE: Email router for Dynamics 365 v 9.0 online

    You can download email router for version 9 from here:

    www.microsoft.com/.../details.aspx

    Microsoft decided not to deprecate email router at this point in time...

    Hope this helps.

  • Suggested answer
    sandeepstw Profile Picture
    sandeepstw 4,601 on at
    RE: Email router for Dynamics 365 v 9.0 online

    Hi,

    Looks like updates are available.  Please check this link - support.microsoft.com/.../microsoft-dynamics-365-online-and-on-premises-update-2-2

  • RE: Email router for Dynamics 365 v 9.0 online

    I beleive this is what you are looking for Dynamics 365 (online), version 9.0 Email Router

  • Suggested answer
    RE: Email router for Dynamics 365 v 9.0 online

    www.microsoft.com/.../details.aspx

  • Rick Neubauer Profile Picture
    Rick Neubauer 15 on at
    RE: Email router for Dynamics 365 v 9.0 online

    That only references the Outlook Client and doesn't speak about the CRM router. I was able to use the Server Side Sync for POP3, but I had to use the Gmail Suite for it to work. :)

    Hard to believe you cant use a Microsoft product to have email queues with domains not associated with the same office 365 Tenant. 

  • Epayne Profile Picture
    Epayne on at
    RE: Email router for Dynamics 365 v 9.0 online

    That is no longer true, Microsoft reversed their decision on that.  

    blogs.msdn.microsoft.com/.../continued-support-for-outlook-add-in-dynamics-365-for-outlook

    I however, have not seen any posts about an updated Email Router utility.

  • Rick Neubauer Profile Picture
    Rick Neubauer 15 on at
    RE: Email router for Dynamics 365 v 9.0 online

    We can't use sss because we have multiple office 365 tenants with different domains that we use with our single crm instance. Sss doesn't work for that and pop doesn't work for office 365 exchange accounts either.

    Please tell me there is a solution? On fine with using the crm router, but I'm having issues with 9

    0

  • Aric Levin Profile Picture
    Aric Levin 30,188 on at
    RE: Email router for Dynamics 365 v 9.0 online

    The email router has been deprecated in the last release of Dynamics CRM:

    technet.microsoft.com/.../dn265924.aspx Dynamics Email Router is deprecated

    Why are you not able to use Server Side Sync?

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