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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Can any one please exp...
Microsoft Dynamics CRM (Archived)

Can any one please explain about Knowledge articles life cycle and web API

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Posted on by sreen64.crm@gmail.com 94

HI 

1. Can any one please explain about Knowledge articles(KA) life cycle in ms crm, ?

2. How to use WEB API in CRM ? 

Thanks in advance 

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    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Hi,

    Refer below documentation for Knowledge Articles. It has a complete flow of KB-

    docs.microsoft.com/.../customer-service-hub-user-guide-knowledge-article

    For Web API, you can start with the below documentation to understand the concept. This also has a list of sample which you can refer for better understanding.

    docs.microsoft.com/.../use-microsoft-dynamics-365-web-api

    Hope this helps.

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