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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Email Activity tracked...
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested Answer

Email Activity tracked in Outlook shows unusual code in the Activity Timeline

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Posted on by Community Member

Hi,

Recently, our users have reported seeing an unusual code (which i think is an HTML code) of the card in the Activity Timeline when they track an Email using Outlook (See screenshot below). We did not deploy any solution before this happened so we are wondering if this is a Microsoft issue in the Unified Interface. Has anyone encountered the same issue? Thank you.

pastedimage1618237518932v1.png

I have the same question (0)
  • Aneeqa Pervaiz Profile Picture
    Aneeqa Pervaiz 240 on at

    Hello,

    Yes we have been seeing this as well - and I have not been able to find anything to account for its cause. When you click on the downward arrow, the record expands and the code goes away. A quick fix would be to enable auto-expansion of records, but that would make the timeline really long though.

    I would love to know if there is a workaround for this, or I am hoping that Microsoft resolves this asap if this is a bug.

  • Tyson Bosse Profile Picture
    Tyson Bosse on at

    Hello,

    I have started to see quite a few cases of this come up on this very same issue as of this week with an update to the timeline area over the last weekend. I will be reaching out to our Product Group team to get some specific details on this and will keep you posted on progress from this side.

    Thanks,

    Tyson

  • Suggested answer
    Tyson Bosse Profile Picture
    Tyson Bosse on at

    Good news everyone,

    I brought this to the attention of our DEV team and we now have a fix that will be rolling out the weekend of 4/17/2021 so this issue should be resolved for organizations on Monday 4/19/2021.

    Thanks,

    Tyson

  • Aneeqa Pervaiz Profile Picture
    Aneeqa Pervaiz 240 on at

    Awesome, thanks Tyson!

  • Community Member Profile Picture
    Community Member on at

    Thank you Tyson!

  • Doyenne Profile Picture
    Doyenne 15 on at

    I am in the process of Customizing and am glad to hear this is not just something I messed up. Thank you!

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